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Escrow Assistant

4 months ago

Pasadena, United States SummitHR Full time
Job DescriptionJob Description

Escrow Assistant

Responsibilities
  • Sending title commitments, curing title, reviewing surveys, preparing preliminary CDs, helping clients on incoming calls and in office.
  • Paperless office with high volume and fast paced environment. Experience in Ramquest, Outlook, FileScan and Dashboard a plus.
  • Assisting the Escrow Officer in preparing files for closing.
  • Order title work, taxes, HOA documents, payoffs and any documentation needed for the file.
  • Receipt contracts and deposit earnest money.
  • Set up new files.
  • Send out tile commitments, taxes and wiring instructions to lenders, agents and buyer and sellers.
  • Answer phone calls and emails when Escrow Officer is not available.
  • Assist in helping Escrow Officer with returning calls and emails.
  • Promptly notifies marketing representative for contract pickups.
  • Funding and shipping of files after closing.
  • Policy preparation after closing.
  • Assists marketing with projects as needed (mail outs, etc.).
  • Must be consistently on time for work each day and have dependable consistent attendance.
  • Will be required to perform escrow tasks on the company's RamQuest system (training provided).
  • Must be personable, positive and a professional representative of the Company.
  • Regular consistent attendance is required, that could include attendance at after hour Company events.
  • Ability to accept supervision.
  • Ability to foster, develop and maintain professional and collaborative working relationships. Must be able to get along with others, i.e., peers, supervisors, outside customers, and vendors.
  • Ability to interact effectively and professionally with all levels of management, employees and customers by email, phone and in person.
  • Ability to work overtime as requested and approved by supervisor.
  • Perform other duties as assigned by supervisor.
Knowledge/Skills/Experience
  • Experience in customer service, clerical or administrative support work.
  • Maintain courteous, business-like composure, use pleasant voice mannerisms and greeting, when answering telephone and greeting customers.
  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Ability to prioritize and handle multiple projects.
  • Strong attention to detail and organizational skills.
  • Proficient in Microsoft Office Suite and Outlook.
Physical/Mental Demands
  • Must have a professional appearance and good customer service skills, including conversing with all levels of management, employees, vendors, and customers
  • Ability to perform under pressure and be flexible with disruptions throughout the workday.
  • Must be able to work approved and requested overtime, by supervisor.
  • Repetitive and continual typing motion is required.
  • Sedentary work: Exerting up to 15 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting a majority of the time. Walking and standing are required, occasionally.
Experience
  • 1 - 3 years


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