ServiceNow IT Service Management Developer, Hybrid

3 weeks ago

Columbia, United States University of Maryland Medical System Full time
Job DescriptionJob DescriptionCompany Description

The University of Maryland Medical System is a 14-hospital system with academic, community and specialty medical services reaching every part of Maryland and beyond. UMMS is a national and regional referral center for trauma, cancer care, Neurocare, cardiac care, women’s and children’s health and physical rehabilitation. UMMS is the fourth largest private employer in the Baltimore metropolitan area and one of the top 20 employers in the state of Maryland. No organization will give you the clinical variety, the support, or the opportunities for professional growth that you’ll enjoy as a member of our team. 

Job Description

General Summary

The ITSM Developer is responsible for working to develop and implement technical solutions on the ITSM platform for UMMS. The ITSM Developer will provide administration, application development, maintenance and technical support using best practice product programming techniques to configure robust solutions to the organization using the designated UMMS ITSM platform.

The ITSM Developer will work with a team of Healthcare professionals to deliver solutions involving all aspects of service delivery including ITIL Request, Incident, Problem, Change, Knowledge, Asset and other modules designed to automate and add meaningful value to the organization. The ITSM Developer will use software development methodologies best practices to conduct requirements analysis, system design, and play a vital role throughout the entire development lifecycle in a high velocity organization.

Principal Responsibilities and Tasks:

The following statements are intended to describe the general nature and level of work being performed by Interns assigned to this classification. These are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

  • Work with both department and organizational stakeholders to research, analyze and implement enterprise-wide solutions/capabilities/enhancements to support the organization’s business/mission goals and objectives.
  • Create, maintain and enhance Incident Management, Problem Management, Service Request Management, Change Management, Service Catalog, Knowledge Management, Self-Service Portals, single sign on (SSO) capability, as well as integrations and workflows supporting operational integrity and ease of use.
  • Maintain Forms, Reports, Views, Workflows, Groups and Roles, including custom Roles when necessary
  • Coordinate application and platform upgrades, including robust and complete test models
  • Troubleshoot and resolve problems; Orchestrate and automate tasks
  • Design and develop solutions that leverage ITSM modules such as HR, ITSM, Discovery, CMDB, Knowledge and ITOM using configuration and custom JavaScript
  • Coach and train co-workers, and maintain working relationship to coordinate development and maintenance of the ITSM system
  • Lead discovery sessions and process definitions with stakeholders and developers
  • Develop Reports, Dashboards and analytical reports supporting business objectives and summarization of activities and trends
Qualifications

Education and Experience:

  •   HS Diploma and 3+ years of experience as a ServiceNow Administrator/Developer in an enterprise environment. 
  •   5+ years of experience in IT Service Management Process, Design and Administration (may include the 3+ years of experience as a ServiceNow Administrator/Developer
  •   3+ years of RESTful or SOAP web services
  •   3+ years of experience with HTML and JavaScript
  •   3+ years of experience with the key technologies relevant to ServiceNow integration solutions including: ServiceNow API’s, SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS
  •   ServiceNow Certified Systems Administrator (CSA)

Note: Eligible candidates must possess all qualifications stated in 1. through 6. above.

 Preferred Qualifications:

  • Bachelor’s degree in information systems, Business Administration, or related field
  • ITIL Foundations Certification
  • Agile Training/Certification
  • ServiceNow Certified Implementation Specialist (CIS)
  • ServiceNow Certified Application Developer (CAD)
  • Asset Management Experience
  • ITBM Experience

Knowledge, Skills and Abilities:

  • Strong demonstrated understanding of ITSM configuration process including health, maintenance, building and configuring UI policies, actions, scripts, pages and business rules
  • Strong demonstrated understanding of the ServiceNow platform and underlying modules
  • Strong demonstrated understanding of ITSM processes
  • Strong demonstrated ability to build tables, views, dashboards, UI navigation principles
  • Strong demonstrated ability to build complex workflow including the use of JavaScript and other configuration scripts in a ServiceNow environment
  • Strong demonstrated ability to define SLAs within the environment
  • Strong demonstrated ability to create/develop service catalog items, record generators, orders
  • Strong demonstrated ability to create reports and integrating them into distributed dashboards
  • Strong demonstrated analysis and problem-solving skills to assess the customer needs and determine appropriate solutions.
  • Strong demonstrated ability to create users, roles and maintain cost-effective and secure user management


Additional Information

All your information will be kept confidential according to EEO guidelines.

  • ServiceNow IT Service Management Developer Hybrid

    3 weeks ago

    Columbia, United States University of Maryland Medical System Full time

    Job Description General Summary The ITSM Developer is responsible for working to develop and implement technical solutions on the ITSM platform for UMMS. The ITSM Developer will provide administration, application development, maintenance and technical support using best practice product programming techniques to configure robust solutions to the...

  • ServiceNow IT Service Management Developer Hybrid

    2 weeks ago

    Columbia, United States University of Maryland Medical System Full time

    Job Description General Summary The ITSM Developer is responsible for working to develop and implement technical solutions on the ITSM platform for UMMS. The ITSM Developer will provide administration, application development, maintenance and technical support using best practice product programming techniques to configure robust solutions to the...

  • ServiceNow IT Service Management Developer, Hybrid

    2 months ago

    Columbia, United States University of Maryland Medical System Full time

    Job DescriptionJob DescriptionCompany DescriptionThe University of Maryland Medical System is a 14-hospital system with academic, community and specialty medical services reaching every part of Maryland and beyond. UMMS is a national and regional referral center for trauma, cancer care, Neurocare, cardiac care, women’s and children’s health and physical...

  • Business Analyst

    1 month ago

    Columbia, United States MAU Workforce Solutions Full time

    3Ci is seeking a skilled Business Analyst with strong experience in ServiceNow to join our team for one of our banking clients. Our client heavily utilizes ServiceNow across almost every module. Following issues with outsourced development work, particularly the absence of a Business Analyst component, they are transitioning to an internal team model and are...

  • Systems Engineer Infrastructure

    1 week ago

    Columbia, United States ALTA IT Services Full time

    Job DescriptionJob DescriptionPosition Description:The Systems Engineer is responsible for design, implementation, and maintaining Maxim’s IT infrastructure technologies and services.The Systems Engineer works collaboratively with the other Systems Engineers, and Solution Architects to design solutions based on performance and capacity projection, then...

  • Developer III

    4 weeks ago

    Columbia, United States DP Professionals Inc Full time

    DPP is seeking a Developer III for an opportunity in Columbia, SC. Candidates must be eligible to earn a low-level US security clearance. Work arrangement: Hybrid, onsite as needed. W2 position; 12 months Must be eligible to earn a low-level US security clearance, which requires a thorough background search and ship.Summary: Analysis, design, development,...

  • Sr. IT Project Manager

    4 weeks ago

    Columbia, United States SYSTEMTEC Full time

    Sr. IT Project Manager (On-Site 1 Day/Week in Columbia, SC) 15223 SYSTEMTEC is seeking a Sr. IT Project Manager for a Hybrid (On-Site 1 Day/Week in Columbia, SC) opportunity. Candidate will be managing a suite of projects in the Security & Compliance Portfolio to keep the organization safe. Required Qualifications of the Sr. IT Project Manager:Applicants...

  • .Net Developer

    3 weeks ago

    Columbia, United States Terminix Service, Inc. Full time

    Job DescriptionJob DescriptionTerminix Service, Inc. is looking to hire a full-time .NET Developer to join our team in Columbia SC. The .NET Developer is involved in providing support to build and maintain applications. This is an excellent opportunity for a person with enterprise level experience looking to work for a stable company in a dynamic...

  • Financial Services Professional

    3 weeks ago

    Columbia, United States Bankers Life Full time

    Financial Services Professional - Hybrid Experience Location: Columbia, SC, United States Job Category: Financial Representative Posted: 13-Jul-2023 Job Description Bankers Life, one of the most respected companies in the Financial Services industry, is seeking ambitious individuals to grow our team of Insurance Agents and Financial Representatives. If...

  • Financial Services Professional

    3 weeks ago

    Columbia, United States Bankers Life Full time

    Financial Services Professional - Hybrid Experience Location: Columbia, MO, United States Job Category: Financial Representative Posted: 13-Jul-2023 Job Description Bankers Life, one of the most respected companies in the Financial Services industry, is seeking ambitious individuals to grow our team of Insurance Agents and Financial Representatives. If...

  • Financial Services Professional

    2 weeks ago

    Columbia, United States Bankers Life Full time

    Financial Services Professional - Hybrid Experience Location: Columbia, SC, United States Job Category: Financial Representative Posted: 13-Jul-2023 Job Description Bankers Life, one of the most respected companies in the Financial Services industry, is seeking ambitious individuals to grow our team of Insurance Agents and Financial Representatives. If...

  • Financial Services Professional

    2 days ago

    Columbia, United States Bankers Life Full time

    Financial Services Professional - Hybrid Experience Location: Columbia, MO, United States Job Category: Financial Representative Posted: 13-Jul-2023 Job Description Bankers Life, one of the most respected companies in the Financial Services industry, is seeking ambitious individuals to grow our team of Insurance Agents and Financial Representatives. If...

  • Client Advocate II

    4 weeks ago

    Columbia, United States DP Professionals Inc Full time

    DPP is seeking a Client Advocate II for an opportunity in Columbia, SC. Candidates must be eligible to earn a low-level US security clearance. Work arrangement: Hybrid, onsite 2 days a week W2 position; 12 months Must be eligible to earn a low-level US security clearance, which requires a thorough background search and ship.Summary: Responsible for...

  • Business Development Director for Healthcare Technology and Solutions

    3 weeks ago

    Columbia, United States KBR Full time

    Business Development Director for Healthcare Technology and Solutions (Hybrid) page is loaded Business Development Director for Healthcare Technology and Solutions (Hybrid) Apply locations Fulton, Maryland Baltimore, Maryland Columbia, Maryland Alexandria, Virginia Washington DC Metro Area time type Full time posted on Posted Yesterday job requisition id...

  • Mainframe Application Developer IV

    4 weeks ago

    Columbia, United States DP Professionals Inc Full time

    DPP is seeking a Mainframe Application Developer for an opportunity in Columbia, SC. Work arrangement: Hybrid, onsite Tuesday, Wednesday, Thursdays W2 position; 12 monthsSummary: Ideal candidate will be working on the core commercial (non-government) claims systems conducting analysis, design, coding, testing, and implementation of business requirements. The...

  • Client Advocate II

    3 weeks ago

    West Columbia, United States DP Professionals Full time

    DPP is seeking a Client Advocate II for an opportunity in Columbia, SC. Candidates must be eligible to earn a low-level US security clearance. Work arrangement: Hybrid, onsite 2 days a week W2 position; 12 months Must be eligible to earn a low-level US security clearance, which requires a thorough background search and US citizenship.Summary: Responsible for...

  • Mis Director

    2 days ago

    Columbia, United States Vectorworks Inc. Full time

    Overview: Are you ready to lead a dynamic team in shaping the future of IT infrastructure? Do you thrive in collaborative, development-focused environments on a global scale? Do you want to contribute to high impact projects? *** In this role, you will manage a team responsible for Windows administration, VMWare, Mobile Device Management, and server &...

  • Financial Services Professional

    3 weeks ago

    West Columbia, United States Bankers Life Full time

    Financial Services Professional - Hybrid Experience Location: Columbia, SC, United States Job Category: Financial Representative Posted: 13-Jul-2023 Job Description Bankers Life, one of the most respected companies in the Financial Services industry, is seeking ambitious individuals to grow our team of Insurance Agents and Financial Representatives. If you...

  • Business Development Manager

    3 weeks ago

    Columbia, United States COLLETTE TRAVEL SERVICE INC Full time

    Job DescriptionJob DescriptionCollette is seeking a Business Development Manager for our South Carolina and Western North Carolina territory. The ideal candidate resides in Columbia, SC or Charlotte, NC. About Collette: Let Us Show You the WorldThere has never been a better time to be in the travel industry. See the world, connect with others, and experience...

  • Business Development Manager

    2 weeks ago

    Columbia, United States COLLETTE TRAVEL SERVICE INC Full time

    Job DescriptionJob DescriptionCollette is seeking a Business Development Manager for our South Carolina and Western North Carolina territory. The ideal candidate resides in Columbia, SC or Charlotte, NC. About Collette: Let Us Show You the WorldThere has never been a better time to be in the travel industry. See the world, connect with others, and experience...