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Housekeeper/Assistant Housekeeping Supervisor

3 months ago

Wilmington, United States Home 2 Suites Full time
Job DescriptionJob DescriptionBenefits:
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Paid time off
  • Vision insurance

We are seeking a candidate with hotel housekeeping experience that can assist the Housekeeping Supervisor as well as perform housekeeping tasks. The selected candidate will also assist the Housekeeping Supervisor by inspecting rooms and helping to run the housekeeping team on the Housekeeping Supervisor's days off. Please see below for the description and responsibilities for each position.

We are looking for a Room Attendant to join our team and provide excellent customer service to our hotel guests. Room attendant responsibilities include changing towels, making beds and cleaning bathrooms. You will address clients queries and make sure our rooms are fully-stocked, clean and inviting at all times. Ultimately, you will ensure a pleasant and comfortable experience for our guests during their stay with us.

Responsibilities
  • Change bed linen and make beds
  • Replace used towels
  • Sweep and mop floors
  • Vacuum carpets
  • Dust furniture
  • Replenish bath care products (e.g. soap and shampoo)
  • Restock beverages and food items in the mini-bar
  • Clean public areas, like corridors
  • Report any technical issues and maintenance needs
  • Address guests queries (e.g. on additional services)
  • Help guests retrieve lost items
  • Ensure all assigned rooms are clean and tidy by the end of the shift
  • Follow hotel security guidelines


Supervises all housekeeping and laundry staff. Responds to and services guest needs in a friendly, courteous and efficient manner. Responsible for the inventory of all amenities and guest supplies needed by the housekeeping staff. Plans and assigns housekeeping work.

Responsibilities:

  • Know and adhere to hotel/franchise and Ideal Hospitality standards.
  • Respond quickly and courteously to guest questions and requests.
  • Schedule housekeeping staff in accordance with occupancy forecasts.
  • Responsible for hiring, training, and supervising all housekeeping and laundry staff in coordination with General Manager.
  • Responsible for the cleanliness of guest rooms and public areas, and for reporting to the maintenance department any deficiency in any room or public area, and all out of order equipment.
  • Personally checks guest rooms after they have been cleaned.
  • Inspect rooms and public area for cleanliness and adherence to hotel/franchise and Ideal Hospitality Standards.
  • Reports all discrepancies found on the night auditors room report. Reports all incidents or strange occurrences that could be an indication of misdemeanors.
  • Ensures that all key cards are returned to the front desk.
  • Maintains the lost & found section and records associated with it.
  • Controls all linen and uniforms. Takes monthly inventories of all linen. Orders required linen and supplies.
  • Complete Workers Compensation and Guest Incident Reports as necessary
  • Knowledge of other departments, willing to help out when a need arises.
  • Schedule and manage ongoing deep cleaning activities.
  • Reward, discipline, and evaluate staff in a timely manner.
  • Knowledge of OSHA procedures and training.
  • Maintain a clean and attractive work area, uniform, employees, and person.
  • Must be responsible for security of guests, fellow employees and hotel assets
  • All duties must be carried out in a safe manner.
  • Be flexible and adaptable to the changes that will occur to your job
  • Employee must treat everyone with dignity and respect.
  • Maintains the confidentiality of business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc.
  • Must have working knowledge of the hotel PMS system.
  • Must perform any other required duties as requested by the General Manager to aid in better operation of the hotel and service to the guests.

Requirements:

  • Have a valid drivers license and dependable transportation.
  • Must have an outgoing personality.
  • Must be able to work a flexible schedule.
  • Must be honest and work well with others.
Physical Requirements:


  • Stand/walk on feet for 8 hours and work in a restrictive space/environment.
  • Must be able to climb up and down stairs.
  • Must be able to bend, stretch arms overhead and lift and/or carry up to 25 pounds.