Community Engagement Director

4 weeks ago

Peoria, United States Mendota Health Full time
Job DescriptionJob Description

Mendota Health believes that everyone deserves access to the highest quality of care. Our goal is to improve and save lives while becoming the largest and most accessible mobile wound care clinic in the U.S. Our team brings advanced wound treatment to patients in the comfort of their home. Join our team to be part of something excellent We are confident you will find purpose, meaning, and a chance to make a positive impact from day one.

The Community Engagement Director is a sales position that builds positive business relationships, drives patient referrals, and raises awareness of Mendota Health in assigned market.

Responsibilities

  • Develop market-specific sales strategy to cultivate and drive referrals
  • Conduct in-person and virtual meetings with target partners and existing partners
  • Execute effective email communications and campaigns
  • Complete regular market research
  • Attend and participate in educational programs and networking/sales conferences
  • Stay current with industry and marketplace changes and opportunities for competitive advantage
  • Collaborate and communicate with team and cross-functional partners to fully meet customer needs
  • Ensure compliance with all state and federal legal and regulatory requirements
  • Resolve customer complaints regarding sales and service
  • Access, maintain and analyze daily (CRM) software for sales activities, outcomes and prospective leads.
  • Assist in obtaining information from the referral source related to resident care needs, acuity, etc. to assist the admissions team in making quick and informed decisions if admission is granted.
  • Enter and maintain incoming patient referrals in customer relationship management software
  • 75% local travel required for face-to-face meetings with referral sources, care partners, and customers.

Education and Experience

  • 2 years of proven and effective experience in sales and/or business development in a health care setting required
  • Bachelor's degree or equivalent work experience preferred
  • Wound care industry experience preferred
  • Knowledge and understanding of Medicare (Part A & B) and managed care
  • Microsoft office and CRM experience preferred
  • Valid driver's license with trusted means of transportation

Knowledge, Skills, and Abilities

  • Self-starter, independent, critical thinker, and problem solver
  • Excellent organizational skills to complete work in a timely and efficient manner
  • Exceptional customer service orientation projecting empathetic, compassionate, and professional demeanor with each interaction
  • Ability to manage and complete multiple daily tasks
  • Excellent verbal and written communication skills
  • Ability to function well in a high-paced and at times stressful environment
  • High level of enthusiasm and eagerness to learn

Proficient with Microsoft Office Suite or related software.

Benefits

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Short and long-term disability insurance
  • 401k match
  • PTO
  • 11 paid holidays
  • Mileage reimbursement
  • FSA: Flexible Spending Account
  • HSA: Health Savings Account
  • Parental leave

Mendota Health Expectations

  • Complete all required company training/s assigned by role.
  • Attend Mendota Health All Staff Meetings.
  • Uphold Mendota Health's mission, vision, and values

Work Environment

  • Ability to travel frequently within assigned territory
  • Prolonged periods of sitting at a desk and working on a computer
  • At times, may be required to lift up to 15 pounds

For more information about Mendota Health please visit mendotahealth.com

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