eServices Specialist 1
3 weeks ago
Job Summary: The eServices Specialist 1 provides support to members through comprehensive knowledge of a multi-line phone system and the credit unions digital service offerings.
Essential Functions:
- Utilizes a multi-line phone system and digital suite to assist members across various modes of communication.
- Maintains excellent member service while addressing member inquiries.
- Maintains in-depth knowledge of credit union products and services to assist and educate members.
- Strives to maintain single call resolution or single engagement resolution via our digital platforms.
- Performs member transactions, file maintenance and account change request while following company policy and procedures.
- Assists members with online banking and/or bill pay inquiries and maintenance.
- Supports members with debit and credit card inquires and maintenance.
- May be cross trained in other areas of eServices to better support team and members.
- Communicates with management and team members for support.
- Other duties as assigned by management.
Job Qualifications: High School graduate or equivalent. Associates degree in Business, Accounting or Finance or equivalent experience preferred. Minimum one year of experience in financial services organization.
Skills/Abilities/Knowledge:
- A strong knowledge of EFCU’s digital service offerings.
- Strong verbal and written communications skills.
- Organizational skills.
- Problem-solving skills.
- Possesses a can-do attitude and works well in a team-based, fast-paced work environment.
- Excellent judgment and decision-making skills.
- Works well under pressure and displays a strong commitment to integrity and member confidentiality.
- Demonstrates working knowledge of all credit union services, policies, and procedures.
Mental & Physical Requirements: Requires sitting 6-8 hours a day; Stress related to important decisions. Must be able to work a flexible schedule to include weekends and occasional after hours as necessary.
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