eServices Specialist 1

3 weeks ago


Oak Ridge, United States Enrichment Federal Credit Union Full time
Job DescriptionJob DescriptionDescription:

Job Summary: The eServices Specialist 1 provides support to members through comprehensive knowledge of a multi-line phone system and the credit unions digital service offerings.


Essential Functions:

  • Utilizes a multi-line phone system and digital suite to assist members across various modes of communication.
  • Maintains excellent member service while addressing member inquiries.
  • Maintains in-depth knowledge of credit union products and services to assist and educate members.
  • Strives to maintain single call resolution or single engagement resolution via our digital platforms.
  • Performs member transactions, file maintenance and account change request while following company policy and procedures.
  • Assists members with online banking and/or bill pay inquiries and maintenance.
  • Supports members with debit and credit card inquires and maintenance.
  • May be cross trained in other areas of eServices to better support team and members.
  • Communicates with management and team members for support.
  • Other duties as assigned by management.


Requirements:

Job Qualifications: High School graduate or equivalent. Associates degree in Business, Accounting or Finance or equivalent experience preferred. Minimum one year of experience in financial services organization.


Skills/Abilities/Knowledge:

  • A strong knowledge of EFCU’s digital service offerings.
  • Strong verbal and written communications skills.
  • Organizational skills.
  • Problem-solving skills.
  • Possesses a can-do attitude and works well in a team-based, fast-paced work environment.
  • Excellent judgment and decision-making skills.
  • Works well under pressure and displays a strong commitment to integrity and member confidentiality.
  • Demonstrates working knowledge of all credit union services, policies, and procedures.


Mental & Physical Requirements: Requires sitting 6-8 hours a day; Stress related to important decisions. Must be able to work a flexible schedule to include weekends and occasional after hours as necessary.




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