Patient Coordinator

3 weeks ago

Castle Rock, United States Castle Rock Orthodontics Full time
Job DescriptionJob DescriptionDescription: Dr. Andrew Dunbar. Castle Rock Orthodontics - Office of Dr. Andrew J. Dunbar, DDS.


JOIN OUR TEAM As a 5280 Top Orthodontic Practice since 2002, Castle Rock Orthodontics is seeking to hire an additional team member We are looking for a Patient Coordinator who is detail-oriented, reliable, loves kids, loves orthodontics and is an outgoing individual who gets along well with others and is able to multitask. Castle Rock Orthodontics is a moderately busy practice in a growing community.
We have been in business for more than 2 decades and many of our team members have been with us for many of those years. When you join our team you become part of our fun, caring, happy family We care deeply about our community by supporting the local schools, sports teams and community events. We are an active member of our local Chamber of Commerce and our team enjoys attending many of the activities that the Chamber offers.Dr. Andrew Dunbar loves what he does and it shows Dr. Dunbar is easy to work with and enjoys sharing his knowledge about orthodontics with his team and patients. Dr. Dunbar was a general dentist in the Navy for 9 ½ years then specialized in orthodontics.
This position is at 1 location Monday through Thursday, 7:30am -5:00pm with a full 1hour lunch break daily.
So, want to be part of a team that rewards employees with positive feedback, a bonus program, retirement plan, paid vacation, health benefits, continuing education benefits and other great incentives? Send us a resume today



This position requires a highly motivated individual who is a self-starter with excellent communication skills. Maintains effective rapport with patients, parents, doctor and other staff members

Duties:

  • Shows a positive, friendly attitude and respect toward patients, parents and office staff
  • Responsible for opening and closing the office
  • Updates patient information in the computer
  • Maintains a system for “no-show” appointments
  • Sends recall cards
  • Backup for New Patient Calls
  • Maintains a neat reception room, including disposal of outdated magazines and dispose of un-tasteful literature
  • Keeps track of outstanding active patients without appointments
  • Responsible for posting payments at the front desk and asking for payment if payment is due
  • Communicates scheduling changes to all staff members
  • Coordinates New Patients starts by assisting parents, completing contract and all necessary paperwork including payment
  • Greets patients and makes them feel welcome in our office
  • Answers all phone calls
  • Checks messages throughout the day due to missed calls while assisting other patients – Assisting appointments at front desk is priority. Can let call go to VM
  • Screen patients when they have an orthodontic emergency and schedule if needed
  • Gives school excuses and appointment cards
  • Make and distribute copies of the schedule
  • As schedule changes occur in the workday, notifies the clinic
  • Take responsibility of checking and correcting all patient status
  • Sends letters to patients if needed and mails letters from the office
  • Gather all patients e-mail
  • Other duties as determined by Doctors and Manager
  • Email debond pano to DDS
  • Promptly reply to call email appointment request via email and phone call
  • End of day task - financially

This person reports directly to the office manager and the Doctor

Benefits: Health Insurance, 401(k), uniform allowance, scheduled leave, and continuing education when available


Requirements:


  • Minimum of 1 year dental/ortho experience

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