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Care Manager

3 months ago

Bedford, United States Benevolent Hearts Home Care - Bedford, TX Full time
Job DescriptionJob DescriptionBenefits:
  • 401(k)
  • Competitive salary
  • Paid time off

PURPOSE OF THE POSITION
The purpose of this position is to ensure the recruitment, retention, and development of the best caregivers; and ensure satisfaction of clients through delivery of applicable care solutions and active involvement.

SCOPE
The Care Manager reports to the Agency Director and is responsible for ensuring the satisfaction of both the clients and the caregivers. The incumbents responsibilities include a broad range of interaction with caregivers and clients.

RESPONSIBILITIES
1. Field office operation
Continually seek out and hire qualified applicants and maintain a pool of qualified caregivers to meet the demands of client volume and forecasted growth.
Receive signed hire packet from newly hired caregivers and complete the hiring process using established guidelines.
Conduct new hire orientation to caregivers to ensure compliance of caregivers to the Benevolent Hearts Home Care policies and procedures.
Ensure all caregivers have completed background check and registry checks prior to contact with clients.
Conduct caregiver orientation to client to ensure compliance of caregivers to the clients individual service plan.
Ensure that all caregivers become gold level caregivers within nine months of being hired.
Conduct supervisory visits to ensure customer satisfaction; make necessary updates in the individual service plan; or resolve issues as necessary.
Enter new client and caregiver information into Soneto by end of the business day it was received and ensure that data are up to date.
Enter applicable activities and updates by end of the business day it was received.
Maintain client and employee files according to Benevolent Hearts Home Care operational guidelines to ensure quick and easy retrieval of information and compliance to state regulations.
Conduct client consultations and home safety assessments for prospective and current clients.
Participate in each weekly team meetings.
Initiate QAPI reporting for infection control, complaints, incidents, and accidents within 24 hours of occurrence.
Conduct employee and client chart audits and make appropriate corrections to ensure compliance with the company policies at any point in time.
Provide on-call coverage for nights and some weekends.
Perform the duties of a caregiver when necessary. Conduct regular performance reviews on caregivers 30 days prior to their anniversary date.
Contact caregivers who are active but not working as well as inactive caregivers in order to update their status by end of the day on Thursday each week.
Maintain an updated weekly goals sheet.
Maintain an updated and forward looking Daily Planner according to the company standard at all times.
Conduct caregiver disciplinary actions and terminations due to poor performance or violation of company policy when necessary.

2. Perform other related duties as required.

KNOWLEDGE, SKILLS AND ABILITIES
Knowledge The incumbent must have proficient knowledge in the following areas:
knowledge of state-specific regulatory standards for the PAS industry
experience in caregiving

Skills
The incumbent must demonstrate the following skills:
ability to provide outstanding customer service
excellent interpersonal skills effective verbal and listening communications skills
ability to manage time and prioritize work
negotiation skills
ability to adapt to changing work priorities and meet deadlines and schedules
ability to learn an industry specific software (training provided), and operate spreadsheet, word processing, and email programs at a highly proficient level
stress management skills
time management skills

Personal Attributes
The incumbent must demonstrate the following personal attributes:
honesty and trustworthiness
integrity and credibility
respectfulness
possess cultural awareness and sensitivity
professionalism
customer service

WORKING CONDITIONS
Physical Demands
The Care Manager will spend hours in the office and in clients homes. The Care Manager will have to do some lifting from time to time.

Environmental Conditions
The incumbent is located in a busy office. He or she is faced with constant interruptions and must meet with others on a regular basis.

Mental Demands
The incumbent must deal with a wide variety of people and client and caregiver issues on a daily basis.

QUALIFICATIONS
Must be 18 years of age
Must be able to speak, read and write the English language
Must have transportation in good working order
Must have demeanor and social skills that would enable them to communicate well with clients to achieve favorable outcomes
At least one year experience or certified training in caring for individuals with functional disabilities
Must have supervisory experience

Physical Requirements
Light (ability to lift 50 lbs.)
Ability to drive a motorized vehicle
Ability to sit/stand for prolonged periods Work Hours
8:00am to 5:00pm, Monday through Friday
Occasional evenings or weekends may be required
On-call duties will be regularly required