Technical Product Support Specialist
2 weeks ago
Technical Product Support Specialist
General Characteristics:
- Responsible for providing post-sales technical product support.
- This includes, but is not limited to coordinating the resolution of customer problems, maintaining and installing applications/solutions, performing bug verification, release testing and beta support for one or more products.
- May work at the customer site to design and install applications.
- Must have knowledge of one or more of the enterprise’s products and familiarity of multiple applications.
Dimensions Education:
- Associate’s or Bachelor’s Degree or technical institute degree/certificate in Computer Science, Information Systems, or another related field.
- Or equivalent work experience.
Experience: A minimum of 1 year of related high-tech industry and/or IT work experience.
Complexity:
- Learner/entry level role.
- Provides technical product support to one or more product(s) of low to medium complexity.
- Functions, somewhat independently, under general direction of more senior technical product support staff, supervisors or managers.
- Generally, follows documented procedures and checklists.
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