Guest Sales Specialist

3 weeks ago

Ballwin, United States Tire Choice Auto Service Centers Full time
Job DescriptionJob DescriptionCompany Description

Monro, Inc.
Monro, Inc. is one of the nation’s largest auto service companies and major tire retailer. We own and operate more than 1,200 stores in 32 states and our stock trades on the Nasdaq (MNRO). The Monro family of brands includes some the most recognizable names in the industry—Monro Auto Service and Tire Centers, Mr. Tire, Tire Choice, amongst many more regional chains. Our dominance is driven by teammates who strive to provide a five-star experience and deliver consistent value to our guests and shareholders. At Monro, we understand that a 5-star guest experience begins with a 5-star teammate experience. In fact, we’re currently investing more than $100 million in store improvements, new technology, and career development through our own Monro University training platform.


Destination Monro – Your Career is Here
Do you have what it takes to shape a better future for yourself and the automotive service industry? Our vision is to be America’s leading auto and tire centers, trusted by consumers as the best place in our neighborhoods for quality automotive maintenance and repairs. We’re looking for motivated individuals at every stage in their career who share our vision. Positions are available in our retail locations across our many brands, in field management, and in store operations at our Store Support Center in Rochester, New York. If you like helping others, as much as you like working on cars; if you enjoy being part of a team, solving problems, and building guest relationships; if you value honesty and integrity - we have a Destination for you at Monro. Contact us to learn more.  Destination Monro – Your career is here.

Job Description

Position Summary:

You are responsible for providing a superior Guest Care experience and assisting in driving sales of automotive repair services and tires. This position is expected to contribute the growth of the business through strong sales presentations to our guest and product and service knowledge.  You must be comfortable answering the phone, inviting guest into our store, and making guests feel welcome during their visit.

 

Duties & Responsibilities:

 

  • Successfully complete Monro's training program to enable Guest Care Specialist to execute the Monro selling process.
  • First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and presenting needed services following the Monro selling process. Responsible for the organization and productivity of the service business through estimate and invoice transactions.
  • Under the direction of management, assists in various aspects of customer care, work order completion and register assistance, facility maintenance, and outside purchase ordering.
  • This position is a secondary key carrier responsible for basic and detailed opening and closing responsibilities.
  • Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to customer service issues, customer complaints, and/or business opportunities.
  • Able to understand and effectively communicate all products and services Monro offers to customers. 
  • Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
  • Maintain an organized and neat customer waiting area.
  • Other duties as assigned.
Qualifications

Knowledge, Skills, and Abilities:

  • High school diploma or equivalent required.
  • Valid Driver's License.
  • One (1) year of sales experience needed.
  • Preferred One (1) year of related experience in the automotive service environment.
  • Strong verbal communication skills, able to accurately write sales work orders and effectively explain services to customers.
  • Strong problem-solving skills.
  • Ability to work, Days, Evenings, Weekends, Holidays

Physical Demands:

 

  • Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance.
  • Frequent standing and walking for long periods of time.
  • Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.
  • Climb up and down ladders to retrieve and stock merchandise.
  • Communicate effectively in person, by telephone, or by using telecommunications equipment.
  • Enter and locate information on computer.
  • Safely operates a motor vehicle.


Additional Information

Benefits:   

  • Paid vacation and holidays for Full Time teammates   

  • 401k   

  • Healthcare, Vision, and Dental for Full time teammates   

  • Career Advancement Opportunities  

  

 

Your next Destination

Growth Opportunity:

At Monro we’re committed to helping our teammates grow their career through the combination of coursework, demonstrating leadership skills and open opportunities. Our teammates receive on-the-job training, company sponsored certifications, as well as course curriculum in Monro University that empowers them to advance to the next level of their careers.

Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

  • Sales Specialist

    2 weeks ago

    Ballwin, United States RANSON & ASSOCIATES, LLC Full time

    Job DescriptionJob DescriptionBenefits:Work Remote EarnedBonus based on performanceCompetitive salaryDonation matchingFlexible scheduleOpportunity for advancementPaid time offTraining & developmentObjectiveThe Sales Specialist role markets, prospects, and sells American Family Insurance products in a specialized product line. Maintains effective customer...

  • Sales Specialist

    2 weeks ago

    Ballwin, United States RANSON & ASSOCIATES, LLC Full time

    Job DescriptionJob DescriptionBenefits:Work Remote EarnedBonus based on performanceCompetitive salaryDonation matchingFlexible scheduleOpportunity for advancementPaid time offTraining & developmentObjectiveThe Sales Specialist role markets, prospects, and sells American Family Insurance products in a specialized product line. Maintains effective customer...

  • Retail Customer Service Specialist

    3 weeks ago

    Ballwin, United States The Sherwin-Williams Company Full time

    This is position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and...

  • Retail Customer Service Specialist

    4 days ago

    Ballwin, United States The Sherwin-Williams Company Full time

    This is position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and...

  • Retail Customer Service Specialist

    3 days ago

    Ballwin, United States Sherwin-Williams Full time

    This is position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and...

  • Sales & Customer Service Associate

    3 weeks ago

    Ballwin, United States Massage Envy Full time

    Overview: Where Better Careers Begin! Massage Envy - Manchester ( Baxter Shops): 14523A Manchester Rd, Manchester MO, 63011 Do you have a passion for helping others? At the Massage Envy Manschester franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an...

  • Shift Leader

    2 months ago

    Ballwin, United States Dunkin' Full time

    We are looking for Shift Leaders to join our Dunkin' team! Shift Leaders are responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely...

  • Shift Leader

    2 weeks ago

    Ballwin, United States Dunkin' Full time

    We are looking for Shift Leaders to join our Dunkin' team!Shift Leaders are responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.Competencies:Great...

  • Catering Manager for Chick-fil-A

    2 months ago

    Ballwin, United States Chick-fil-A Full time

    Catering (Leader/Manager/Director) | Starting at $17 - $22 Job Summary: Chick-fil-A Ellisville is looking for an experienced Catering Leader to help maintain and grow our outside sales division. At Chick-fil-A we are always looking for leaders; not only are we looking for leaders, but we are also looking for leaders who have a passion for developing others....

  • Catering Manager for Chick-fil-A

    4 weeks ago

    Ballwin, United States Chick-fil-A Full time

    Catering (Leader/Manager/Director) | Starting at $17 - $22 Job Summary: Chick-fil-A Ellisville is looking for an experienced Catering Leader to help maintain and grow our outside sales division. At Chick-fil-A we are always looking for leaders; not only are we looking for leaders, but we are also looking for leaders who have a passion for developing others....

  • Front Desk Supervisor

    4 weeks ago

    Ballwin, United States Schahet Hotels Full time

    GENERAL OVERVIEW: Oversees the front desk operation during the shift while ensuring guest satisfaction and revenue optimization through check in, check out and attentive coordination of hotel services for the guest. REPORTING RELATIONSHIP: Responsible to guests.  Reports directly to Front Office Manager. APPEARANCE STANDARDS:    Must wear a uniform...

  • Front Desk Supervisor

    4 weeks ago

    Ballwin, United States Schahet Hotels Full time

    GENERAL OVERVIEW: Oversees the front desk operation during the shift while ensuring guest satisfaction and revenue optimization through check in, check out and attentive coordination of hotel services for the guest. REPORTING RELATIONSHIP: Responsible to guests.  Reports directly to Front Office Manager. APPEARANCE STANDARDS:    Must wear a uniform...

  • Cashier

    1 month ago

    Ballwin, United States Dairy Queen Full time

    Hungry For A Great Career?To our guests, Dairy Queen is more than just a place to eat – it’s a place to have fun, spend some time with friends and experience great food.To our team members, Dairy Queen is a family.So come on in! We're saving a seat for you.Cashiers are the first point of contact for our guests and are directly responsible for delivering...

  • Cashier

    4 weeks ago

    Ballwin, United States Dairy Queen Full time

    Hungry For A Great Career?To our guests, Dairy Queen is more than just a place to eat – it’s a place to have fun, spend some time with friends and experience great food.To our team members, Dairy Queen is a family.So come on in! We're saving a seat for you.Cashiers are the first point of contact for our guests and are directly responsible for delivering...

  • Restaurant Manager

    6 days ago

    Ballwin, United States Gecko Hospitality Full time

    Restaurant Assistant Manager Ready to make your mark in the fast-paced world of food service? Eager to lead a team and drive success? We've got just the opportunity for you! We're not just about making great food. We're about creating exceptional experiences for our customers - and we need a strong Assistant Manager to help us do just that. As our...

  • Personal Banker

    1 month ago

    Ballwin, United States Commerce Bank Full time

    About Working at Commerce Building a career here is more than just steps on a ladder. It's about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn't stop there. Our culture is about our people, the ones in our communities and the ones that work with...

  • Personal Banker

    4 weeks ago

    Ballwin, United States Commerce Bank Full time

    About Working at Commerce Building a career here is more than just steps on a ladder. It's about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn't stop there. Our culture is about our people, the ones in our communities and the ones that work with...

  • Branch Client Representative

    2 weeks ago

    Ballwin, United States FirstBank Full time

    Position Details Banking Specialist I This position, Banking Specialist I, may be called by many other names: Teller, Client Service Representative, Member Services, etc. At First Bank, we choose to call you a "specialist" because that is what you are! You are the front line or first point of contact providing client service for our clients, and you...

  • Multi-Unit Leader

    4 weeks ago

    Ballwin, United States Sonic Full time

    Description: THIS IS A FRANCHISE POSITION SONIC is all about having fun while you work and gaining a sense of accomplishment along the way. Not only do you work with fantastic people, you'll get great pay, flexible hours and a cool uniform. As a Sonic Multi-Unit Leader, you will be managing the operations of all General Managers and employees within...

  • Site Manager

    3 days ago

    Ballwin, United States Zips Full time

    Job DescriptionJob DescriptionWhy You’ll Love This Site Manager Job  Do you have a natural ability to lead people and promote the delivery of exceptional customer service? If so our Site Manager position at Zips Car Wash in Ballwin, MO is the perfect position for you! As our Site Manager, you will oversee the day-to-day operations of the car wash,...