Maintenance Technician II

GK Management Co., Inc is a diversified real estate development and management group of companies and partnerships. Its focus is to expand its portfolio of proven and well-located properties including multi-family, industrial, retail, commercial, for-sale and congregate care through acquisition and development while providing stable cash flow to its partners and outside investors.

Position Information:

• Salary Range: $23-$26 hourly (DOE)
• Work Schedule: Tuesday – Saturday (8:30am – 5:30pm)
• This position does not come with a comped apartment unit.
• Non-Exempt

Job Summary

Under the Supervision of the Maintenance Manager, the Maintenance Technician II is responsible to assist and maintain the overall appearance and maintenance needs of the community. Responsibilities include curb appeal; help the Maintenance Manager; coordinate make-readies and move ins/move out schedules; perform general maintenance repairs; conduct preventative maintenance and oversee the construction/rehabilitation needs of the apartment community. The selected candidate will collaborate with the Maintenance Manager for the overall property in order to assist the leasing staff in achieving the overall occupancy goals, and assisting in resident retention by providing a quality living experience for the residents.

Essential Functions

This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this position. The incumbent may be requested to perform job-related responsibilities and tasks other than those stated in this job description.

• Assists with the daily activities of the property’s maintenance team. Apply GK policies and procedures to all maintenance operations of the community.
• Ensure all work is completed according to GK standards.
• Collaborate with the Maintenance Manager to coordinate the move-in schedule and ensure the timeliness and effective completion of all repairs in preparation for all new residents. Unit turns need to be completed in 5 days.
• Assists in Managing open service requests through Onesite. Work orders need to be completed in 24-48 hours.
• Communicate with the Maintenance Manager regarding the status of work and any potential issues, reporting anything that may be a potential liability.
• Comply with GK’s key control policy by ensuring all keys must be secured and no keys can be taken home with authorization from GK Management.
• Deliver outstanding customer service to all residents.
• Communicate with Maintenance Manager to maintain an up-to-date supply inventory on all equipment, tools, and supplies for the property.
• Help to consistently maintain a clean and attractive environment around the leasing office, clubhouse, pool, laundry rooms, mailrooms, and all common areas.
• Pick up trash on the property and in common areas, which includes but is not limited to, driveways, parking lots, curbs, trash receptacles areas, exterior hallways, breezeways, laundry rooms, mailrooms, and any other public areas.
• Ensure policies and procedures, as well as safety and compliance expectations are met.
• Assist with schedule, monitor and conduct preventative maintenance on various equipment, electrical and plumbing systems, HVAC, swimming pool(s), carpentry, dry wall, exterior structural and appliances.
• Work with Maintenance Manger to complete monthly and annual inspections on time.
• Comply with GK Management career apparel requirements.
• Report to Maintenance Manger any inoperable vehicles on property, leaks, mold, injury, criminal activity and ensures incident report is submitted immediately.
• Participate in safety meetings and perform all work duties in a safe and efficient manner, in accordance with company safety policies.
• Work with Maintenance Manager to respond promptly to resident complaints, concerns, and requests.
• A flexible schedule to include weekends, evenings and holidays.

Other Responsibilities

• Walk the property several times a day and picks up new debris, including pet waste. Ensures pet stations are stocked and emptied at all times.
• Help to maintain the property’s flowerbeds, plants, and grass area, including pool cleaning or routine pool maintenance (including pool furniture), and snow removal.
• Help to maintain clean doors and light fixtures throughout property, as directed.
• Help conduct monthly lighting inspections and replacements of lights where needed.
• Help to keep work areas, maintenance shops, storage areas, equipment clean, and well organized.
• Help to perform common area painting.
• Present a professional, efficient attitude to ensure resident satisfaction while working within company guidelines.
• Performs other duties as assigned.

Materials and Equipment

This role routinely uses stepstools, ladders, power tools, hammers drills, saws, and basic hand tools. Hand carts are used to transports supplies. Work aides include electrical, plumbing, maintenance, and cleaning supplies. Other work aids can include paint, paint thinner, caulking, tile, and concrete.

Standard office equipment such as computers, smart phones, photocopiers, filing cabinets and other presentation materials.

Knowledge, Skills and Abilities

• Ability to interact effectively with management, co-workers, visitors, and residents.
• Superior customer service skills.
• Strong attention to detail, organizational, time-management, and problem solving skills.
• Ability to work independently.
• Ability to work weekends, respond to after hour emergencies, as needed. A valid driver’s license and reliable transportation is needed.
• Ability to read/ speak/ write English language proficiently.
• Intermediate computer knowledge.
• Ability to perform professional level maintenance services.
• Knowledge of and ability to use simple tools and equipment.
• Ability to understand budgets and maintain expenses within the budget.

Minimum Qualifications Required:

• 2 + years’ experience in maintenance or related industry.
• Previous Multifamily property experience is highly preferred.
• Ability to work under pressure, organize and prioritize responsibilities.
• Customer service orientation with the ability to work with residents, vendors, management, and co-workers.
• Excellent communication skills, both verbal and written.
• Knowledge of Fair Housing and OSHA.
• Previous experience in work order management software highly preferred as well as MS Office products, Excel, Word and Outlook.

Physical Requirements

While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items over 60 pounds with assistance. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Working Conditions

The majority of the work day is spent indoors performing repairs inside of apartments and when performing computer related work. Exposure to seasonal temperatures occurs during summer and winter months.

While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles, moving mechanical parts and vibration. The noise level in the work environment and job sites can be loud.