Senior Solutions Architect

4 weeks ago


San Antonio, United States Trigenx Full time
Job DescriptionJob Description

Hybrid/Remote Position

Responsibilities

  • Guide strategic customers on a variety of impactful technical projects, including developing incident workflow architecture diagrams, best practice guides, and executing production grade go-lives
  • Guide strategic customers as they implement transformational AI Ops projects, including end-to-end design, build and deployment of thought leadership solutions
  • Work with Product, RnD, and Customer Support to provide product and implementation feedback and to guide rapid resolution for engagement specific product and support issues.
  • Partner with Account Executives and Customer Success Managers on customer adoption and expansion opportunities 
  • Contribute to the internal development of Resident Solutions Architect playbooks and role artifacts. We’re looking for someone eager to share their knowledge and learnings with their teammates.

Requirements

  • 5+ years experience with industry leading monitoring tools and/or Incident ITSM and Response platforms  in a customer-facing post-sales, technical architecture or consulting role.
  • Experience with technical project delivery - managing scope and timelines.
  • Build skills in technical areas which support the deployment and integration our solutions to complete customer projects.
  • Comfortable writing code in either Python or Node JS. Familiarity with the AWS ecosystem is nice to have.
  • Experience working with strategic clients, mitigating project risk,and creating solutions to manage conflict..
  • Documentation and white-boarding skills to design complex architectures across multiple platforms and integrations. 
  • Travel to customers 10 - 20% of the time.

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