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Care Management Supervisor
4 months ago
The Care Management Supervisor oversees all care management staff and all activities related to the development and implementation of individualized plans of care. Adheres to and promotes the philosophy and missions of the company by performing the following duties.
Duties & Responsibilities:
- Responsible for day-to-day oversight of care management staff and their duties.
- Reviews all enrollment referrals and assigns cases to care managers.
- Organizes workflow and ensures staff have a working understanding of duties and tasks.
- Monitors staff productivity and provides guidance and coaching.
- Provides supervision, case reviews and completes employee evaluations.
- Works with Program Manager and/or Director to create a process for time lines and quality assurance.
- Identifies and utilizes both formal and informal community supports and networks.
- Participates in community committees as designated by the Program Manager and/or Director.
- Ensures adherence to all Department of Health and Health Home guidelines and standards.
- Attends agency and Health Home trainings and ensures all staff are up to date on necessary trainings. Supervisor will be HARP trained.
- Works collaboratively with Program Manager and/or Director and Outreach Manager to ensure positive communication of program operations.
- Works with identified staff trainers to ensure new staff onboarding and training is comprehensive and accurate.
- Additional duties may be assigned, on an as-needed basis.
Education/Experience:
- Bachelor's Degree (B. A.) in human services, mental health or related field from four-year college or university.
- A minimum of two years of experience providing service coordination for community-based services to individuals, preferably adults.
- Supervisory and/or care management experience is strongly preferred.
- A Valid NYS Driver's License is required.
