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Maintenance Technician- Sonesta Hotel Airport Grand Rapids, MI
2 months ago
National Hospitality Group, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Maintenance Tech for the Sonesta Hotel Airport in Grand Rapids, MI
Job Purpose:
The Maintenance 1 is responsible for maintaining the overall operation of the maintenance department and the appearance and working order of the hotel, and is responsible for the administration of the company’s maintenance and life safety programs to include purchasing, preventative maintenance, equipment repairs, hotel security and life safety and supervision of the maintenance department. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.
- Ensure customer satisfaction at all times, modeling and adhering to the Guest Service Standards
- Ensure compliance with all company, state, local and federal policies/guidelines pertaining to the maintenance of a clean, safe environment for associates, guests and vendors.
- Ensure proper operations of the hotel’s equipment and systems, to include life safety, telecommunications, key control, HVAC, plumbing, mechanical, electrical, pool, kitchen equipment, laundry equipment and any other related systems and equipment.
- Ensure maintenance request orders are handled in a prompt and courteous manner including logging and follow up.
- Communicate with Assistant General Manager, OM and/or General Manager on a regular basis regarding the specific and overall condition of the building structure(s), related systems.
- Supervise any external contractors who may be employed by the hotel to carry out maintenance work.
- Adheres to all work rules, procedures and policies established by the company.
Qualifications and Requirements:
High School diploma /Secondary qualification or equivalent.
Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.
This job requires the ability to perform the following:
- Must be able to speak, read, write and understand the primary language(s) used in the workplace.
- Must be able to read and write to facilitate the communication process.
- Most tasks are performed in a team environment There is no direct supervision.
- Requires good communication skills, both verbal and written.
- Must possess basic computational ability.
- Must possess basic computer skills.
- Preferred knowledge of all types of mechanical equipment such as chillers, boilers, water softeners, and refrigeration equipment.
- Preferred knowledge of plumbing and electrical systems, maintenance of records of power, water and fuel consumption.
- Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their comparable state and local laws (where applicable): Title VII, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, NLRA
Other:
- Being passionate about people and service.
- Strong communication skills are essential when interacting with guests and employees.
- Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
- Problem-solving, reasoning, motivating, and training abilities are often used.
- Have the ability to work a flexible schedule including nights, weekends and/or holidays
Amazing Benefits At A Glance:
- Team Driven and Values Based Culture
- Medical/Dental/Vision
- Vacation & Holiday Pay
- Same-day pay available
- Employee Assistance Program
- Career Growth Opportunities/ Manager Training Program
- Reduced Room Rates throughout the portfolio
- Third Party Perks (Movie Tickets, Attractions, Other)
- 401(k)
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Life insurance
- Parental leave
- Referral program
