Housekeeping Supervisor- Sonesta Hotel Airport Grand Rapids, MI

2 months ago

Grand Rapids, United States Sonesta Hotels Airport Grand Rapids, MI Full time
Job DescriptionJob Description


National Hospitality Group, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Housekeeping Supervisor for the Sonesta Hotel Airport in Grand Rapids, MI.

Job Purpose:

To maximize customer satisfaction by providing neat and clean customer rooms through the supervision, direction, and coordination of the housekeeper/room cleaners. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.

  • Supervises room cleaners in the prompt and efficient housekeeping of customer rooms
  • Ensures that all rooms have been cleaned by checking room cleaners worksheets at the end of the day – notifies front desk accordingly
  • Supervises the completion of short notice requests for room changes
  • Inspects all check out/stay over rooms after they are made up to ensure they are cleaned to Company standards.
  • Keeps record of room checkouts/stay overs, submits records to housekeeping every day
  • Monitors quality of rooms by conducting and documenting inspections of cleaned rooms
  • Prepares maintenance work orders in regard to replacement or repair of furniture, fixtures, etc.
  • Ensures completion by following through on orders
  • Checks the status of rooms on an ongoing basis and notifies room cleaners of any changes
  • Checks VIP rooms
  • Checks early morning make-up rooms
  • Coordinates cleaning of guestrooms for proper prioritization of customer requests; VIP rooms, checkout rooms, expected check-out rooms, etc.
  • Checks floor linen closets daily for cleanliness, adequate supplies and linen
  • Assures carts are properly stored and vacuum cleaners are emptied at the end of each day
  • Assists in quarterly inventory of all linen
  • Ensures safety by assuring that all linen chutes are kept locked at all times
  • Coordinates housekeeping work with related departments such as front desk, engineering, banquet services and room services
  • Take every opportunity to amaze the guests
  • Ensures all guests are being treated in an efficient and courteous manner and that all Company standards are being applied
  • Responsible for assisting with the training and direction of new department associates
  • Ensure all Housekeeping quality standards are complied with and that policies and procedures are consistently applied.
  • Coordinate activities with other hotel departments in order to facilitate increased levels of
  • communication and guest satisfaction.
  • Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectation

Qualifications and Requirements:

High School diploma /Secondary qualification or equivalent.

Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.

This job requires the ability to perform the following:

  • Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
  • Walking and standing are required for close to 100% of the working day. Length of time of these tasks may vary from day to day and task to task.
  • Position requires walking and giving direction most of the working day. Length of time of these tasks may vary from day to day and task to task.
  • Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
  • Must be able to lift up to 15 lbs on a regular and continuing basis.
  • Must be able to push and pull carts and equipment weighing up to 250 lbs. on occasion.
  • Must be able to exert well-paced ability in limited space.
  • Must be able to bend, stoop, squat and stretch to fulfill cleaning/inspection tasks.
  • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
  • Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates
  • Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
  • Requires manual dexterity to use and operate all necessary equipment.

Other:

  • Being passionate about people and service.
  • Strong communication skills are essential when interacting with guests and employees.
  • Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
  • Basic math skills are used frequently when handling cash or credit.
  • Problem-solving, reasoning, motivating, and training abilities are often used.
  • Have the ability to work a flexible schedule including nights, weekends and/or holidays

Amazing Benefits At A Glance:

  • Team Driven and Values Based Culture
  • Medical/Dental/Vision
  • Vacation & Holiday Pay
  • Same-day pay available
  • Employee Assistance Program
  • Career Growth Opportunities/ Manager Training Program
  • Reduced Room Rates throughout the portfolio
  • Third Party Perks (Movie Tickets, Attractions, Other)
  • 401(k)
  • Employee assistance program
  • Employee discount
  • Flexible schedule
  • Flexible spending account
  • Life insurance
  • Parental leave
  • Referral program


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