Medical Records Scheduler

2 weeks ago

Erie, United States LIFE-NWPA Full time
Job DescriptionJob Description

Are you passionate about spending quality time with seniors and providing the care they deserve?

Are you interested in joining a team that truly cares about its employees and values their voice?

Do you aspire for career growth and development opportunities?

If your answer is a resounding "yes" to these questions, we would love to hear from you.

The One Senior Care family of businesses, including LIFE-NWPA, Mountain View Pace and Cherry Blossom PACE, work as a team to help seniors stay safe, healthy, and independent in their homes and communities. We are a premier healthcare provider striving to provide excellent patient care beyond the traditional boundaries of medical insurance plans

Benefits:

  • $1.00 raise after 90 days of employment

  • 9 Paid Holidays

  • 3 Weeks and 1 Day of Paid Time Off Accrued from the Date of Hire for Full-Time Employees

  • Annual Pay increases for Performance

  • Medical, Dental, & Vision

  • Free Life and AD&D Insurance Plan

  • Health Savings and Flexible Spending Accounts

  • Short Term Disability Insurance

  • Group Voluntary Term Life Insurance for Employee, Spouses, and Dependents

  • Paid Parental Leave

  • Tuition Reimbursement

  • Retirement Plan with Up to 5K Matching Annually / Vesting Schedule (Pre-taxable Savings)

Job Summary:

At Life-NWPA, our Medical Records Scheduler is responsible for ensuring the smooth scheduling and coordination of healthcare appointments and procedures for participants. The role requires excellent organizational and communication skills with a strong understanding of medical terminology and participant confidentiality.

Schedule:

Standard operating hours are 8:00 am – 4:30 pm; Monday-Friday. Please note work hours may fluctuate depending on the Participant and business needs, flexibility is required.

Hourly Wage:

$16.50 /hr. to start - $17.50 /hr. after 90 Days

Duties/Responsibilities:

  • Monitoring portal requests for appointments requests.
  • Notifies participants, caregivers, POA of scheduled appointments.
  • Completes authorizations as requested.
  • Coordinates scheduling and re-scheduling of appointments as required.
  • Enters encounters for outside appointments including and not limited to imaging and outside labs.
  • Faxes all required information for referrals.
  • Completes weekly and addresses outliers on Pend Report and routes completed report to appropriate individual.
  • Reviews and routes Invoices/bills for payment to appropriate department
  • Answer phone calls and respond to participants and referral sources inquiries regarding scheduling and appointments.
  • Manage and prioritize multiple schedules simultaneously.
  • Communicate with healthcare providers and staff regarding scheduling updates and changes.
  • Provides excellence in customer service.
  • Maintain a good working relationship within department and other departments.
  • Attends required meetings.
  • Adheres to LIFE NWPA policy, procedures, and standards.
  • Completes audits as requested.

Required Skills/Abilities:

  • Relates well with people of all ages but has a deep sensitivity and commitment to the elderly
  • Ability to organize work and follow through on assigned tasks

  • Ability to address/manage multiple tasks simultaneously.

  • Ability to prioritize workload.

  • Ability to manage time to accomplish required tasks.

  • Knowledge and understanding of medical terminology.

  • Strong verbal communication skills and can follow written and/or follow oral direction.
  • Must possess the ability to make independent decisions when circumstances warrant such action
  • Must be able to deal tactfully and patiently with personnel, Participants, family members, visitors, government agencies/personnel, and the public.
  • Must have the cognitive ability to process and perform tasks for Participant safety.
  • CPR and First Aid Certification.
  • Must be a minimum of 18 years of age

Education and Experience:

  • High School Diploma or GED

  • Medical record or coding education preferred.

  • One Year experience in medical records management, coding, or scheduling preferred.

  • One year of experience working with the frail and elderly population or willing to complete Company paid training to meet this requirement.
  • Must possess a valid PA driver’s license, vehicle, and clean driving record
  • Good interpersonal skills and the ability to work with geriatric patients and handle unusual interpersonal situations

Requirements:

  • Successful completion of background check, physical, drug screening, TB Screening

Physical Requirements:

  • Must be able to move intermittently throughout the workday
  • Must be able to lift, push, pull, and move a minimum of 25 pounds
  • Must be able to assist with the evacuation of Participants
  • This position may encounter issues/infestations in the homes of the Participants. Following proper protocols is essential.

Our organizations provide equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

The OSC family of businesses will only hire qualified individuals to work in a federally funded healthcare program. Please note that this excludes anyone convicted of a crime that could jeopardize the safety and well-being of the frail senior population that

OSC/LIFE-NWPA/CBP serves. All individuals must disclose any conflicts of interest upon applying for a position and agree to a thorough background check when an employment offer is extended.

Employment Requirements: Successful completion of Criminal History Check, Child Abuse Clearance, Office of Inspector General check, and FBI Fingerprinting for Child Protective Services Law (at employer’s expense). Successful completion of post-offer employment drug screening and physical (at employer’s expense). CPR and First Aid Certification, or willing to obtain at employer’s expense. Individuals must have one year of prior experience caring for the frail elderly or willing to complete Company paid training to meet this requirement.

This position has full access to Participant, program, and staff records and reports, requiring discretion to protect individuals and the program

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