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Full-time Team Member
4 months ago
POSITION RESPONSIBILITIES: Customer service is the primary focus and most important
- Communicate with department manager about daily activities, needs and challenges.
- Report performance issues to department manager in a way that is immediate, respectful and consistent.
- Communicate effectively and respectfully with all staff to create a positive work environment.
- Coordinate returns, credits and data entry of invoices into PL from suppliers where applicable.
- Assist department manager with ordering, receiving, and pricing of all products.
- Be able to correct errors and troubleshoot potential problems in the department.
- Maintain quality control standards for the department.
- Provide prompt and friendly service, including answering questions and providing samples.
- Maintain knowledge of product, provides information to customers regarding use and preparation.
- Ensure department cases and prep areas are clean.
- Receive and process orders, checking condition of product and invoice accuracy.
- Prepare items for stocking, stock, rotate, merchandise and face product according to procedure.
- Maintain backstock areas according to department standards.
GENERAL RESPONSIBILITIES:
- Know and adhere to quality standards for customer service as instructed by the department manager.
- Adhere to all guidelines around product recommendation and information.
- Know and promote the cooperative values and principles.
- Communicate respectfully with customers and coworkers at all times.
- Prioritize work tasks, multi-task, and maintain focus.
- Operate with a sense of teamwork.
- Report for scheduled shifts on-time and ready to work.
- Understand and adhere to organizational and department policy and procedures.
- Accept direction willingly and follow through with delegated tasks.
- Perform tasks consistently at an acceptable rate as outlined by department manager.
- Maintain safe work environment according to all department procedures, federal and state regulations.
- Perform other duties as assigned
REQUIREMENTS
- Excellent customer service skills.
- Organizational skills.
- Ability to handle multiple demands.
- Ability to work as a member of a team.
PHYSICAL DEMANDS
- Must be able to lift 50lbs.
- Required during shift: standing, walking, kneeling, squatting, bending and reaching. Also cutting, using a knife or box cutter.
- Required occasionally: Required occasionally: Using the baler and forklift.
