Luxury Sales Professional
2 weeks ago
A Sales Associate is asked to assist in display set up each morning and display breakdown in the evening and help ensure products are stored safely nightly. They are to provide excellent customer service following up on after sales service and follow the repair process from start to finish. They must work to ensure customer satisfaction. Sales Associate must follow all implemented Maison policies and procedures involving security, consignments, after sales services, and valuation requests. CJ Charles Jewelers Sales Associates are asked to share the quality standards and collection information with their clients and assist in maintaining the aesthetic quality of the Boutique.
A Sales Associate is required to have a strong understanding of Customer Services needs and customer priorities, excellent computer skills and strong attention to detail with the ability to handle multiple tasks simultaneously. A Sales Associate needs to have the ability to establish and maintain effective relationships with customers and gain their trust and respect excellent interpersonal and communication skills are a must. At this time, we are not sponsoring work visas. Applicants must have valid work authorization for employment is the USA.
KEY RESPONSIBILITIES
Sales Achievement:
Consistently achieve and/or exceed the monthly sales targets.
Ensure that each client receives outstanding and exceptional customer service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of Customer Service before, during and after sales client
Adapt approach according to the client needs and motivations Negotiate and handle objections with ease
Assist and support after sales service.
Remain current on industry news and competitors
Client Relationship Management:
Cultivate new and existing client relationships through exceptional service, partnering with Management to develop a plan for their clients and prospects
Consistently and accurately capture client data for follow-up and relationship building effectively
Appropriately resolve client issues/concerns and escalate as needed to Management
Client networking events
Daily Operations:
Understand and comply with all security and operational policies and procedures of CJ Charles Jewelers
Assist with daily set-up and breakdown of the boutique
Assist in the merchandising and daily maintenance of displays and back-stock
Actively participate in inventories
Assist with special projects (i.e. price changes, supporting back office responsibilities, shipping/receiving, inventory, etc.)
KEY SKILLS Education:
College degree preferred
GIA courses
Required Experience:
2 to 5 years of previous experience in luxury retail, service or hospitality environment
General knowledge of jewelry & watches
Technical Skills:
Ability to work in a fast-paced retail store environment
Computer and internet Savvy
MS Office experience required
Personal Skills/Abilities:
Additional language skills are a plus
Excellent interpersonal and communication skills are required
Strong understanding of Customer Service needs
Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision
Being an Ambassador of CJ Charles Jewelers:
Uphold CJ Charles image by maintaining professional demeanor at all times
Self-Starter with Team-Player approach
Must be available to work retail hours including weekends/nights and to travel for trainings, client events, conferences
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