Clinical Operations Director
6 days ago
Job Summary
The Clinical Operations Manager will play a critical role in ensuring the smooth and efficient functioning of a healthcare facility, ultimately contributing to the delivery of high-quality patient care. This is a 35-hour a week job (with benefits) that consists of both daytime and some evening hours on clinic nights (Mon, Tues & Thurs).
The Clinical Operations Manager serves four main facets at the Volunteer Healthcare Clinic:- Serves as the Charge Nurse on Thursday evenings
- Provides oversight of the full patient care cycle to ensure optimal continuity of care from a clinical perspective.
- Provides oversight of the clinical staff and assistance with the oversight of preparation, execution, and overall flow of clinic sessions and support to staff.
- Provides clinical support to the Executive Director, Director of Volunteers and Engagement, and Director of Patient Services as necessary
Essential Functions & Responsibilities:
- Serves as the Tuesday evening Charge Nurse (approximately 6pm - 10pm)
- Performs onboarding tasks of all new clinical volunteers including screenings for new Provider Requests, License validation, Orientation/Training Assignments, and Volunteer System Registration.
- Develops and/or leads New Volunteer Orientation and training in areas relating to clinical volunteers and/or staff development.
- Coordinates clinical volunteers and staff for coverage and procedures to ensure needs of the clinic are met in a timely and effective manner.
- Supervises and conducts performance reviews of clinical staff, including charge nurses, PA provider and phlebotomists.
- Ensures full continuity of patient care by monitoring all aspects of the patient care cycle.
- Supervises and assists volunteers in performing their duties when appropriate.
- Assist volunteers with any clinical or process-related questions during clinic sessions and manages workflows and processes.
- Prepares chart reviews, performs pre-schedule screening of patients and schedules patients as needed
- Documents (or updates) clinical workflows, policies & procedures and protocols and communicates information to entire staff
- Other office administration needs as assigned or as requested by Executive Director or Medical Director
Knowledge, Skills, and Abilities:
- BI-LINGUAL in SPANISH (oral and written)
- Excellent communication, interpersonal and customer service skills
- Ability to foster a smoothly functioning Clinic operation through timely and effective problem resolution.
- Strong computer skills including ability to learn & navigate an EMR system (AthenaNet)
- Self-Directed/Detail-oriented/Excellent follow through with minimal supervision
- The ability to work in a team-based environment in a manner that fosters cooperation.
Education and Experience:
- Bachelor Degree (BSN) preferred
- RN Required
- 1 – 2 years of supervisory experience required
- 1 - 2 years of operations experience required
- Previous experience in volunteer-based practice helpful
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