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Parts Counter

3 months ago

Des Moines, United States Housby Mack, Inc. Full time
Job DescriptionJob Description

FLSA Status: Non-Exempt

Schedule: Monday - Friday, 8:00 AM to 4:30 PM

PRIMARY PURPOSE:

Housby is looking for a detail oriented and mechanically minded individual to join our Parts team This role is responsible for identifying and issuing the correct parts and accessories to internal customers in our Body Shop, along with external customers, in a timely and defect free manner.

WHY HOUSBY:

Housby, a family-owned business for over 50 years, offers a flexible environment, a competitive benefits and compensation package, and most importantly, a culture that promotes growth along with celebrating success. Here at Housby we realize that our greatest asset remains our employees, and we are committed to developing and promoting our talented individuals to support our future leadership needs.

EXPECTATIONS:

  • Essential Duties include the following. Other duties as assigned.
  • Maintain relationships with technicians and external customers.
  • Answer incoming phone calls.
  • Pull parts from inventory.
  • Provide accurate quotes with price and availability.
  • Maintain a basic knowledge of products and services.
  • Provide parts to customers.
  • Discuss the uses and features of various parts based on knowledge of equipment.
  • Examine returned parts to determine if defective and exchange parts or issue a credit.
  • Deliver parts to bays in the Service department, as needed.
  • Processing orders and credits, pull parts, accept payments, assist in restocking parts, and anything else needed in the day-to-day operations of the Parts Department.
  • Participate in job-related training and development.
  • Perform routine housekeeping tasks.
  • Maintain a professional image at all times.
  • Expected to follow the Company's safety rules and safety policies

SKILLS & EXPERIENCE:

  • Prior heavy duty truck parts experience is preferred but not required.
  • Excellent customer service skills.
  • Strong computer skills.
  • Knowledge and experience working with the ADP Dealer System preferred.
  • Ability to interpret customer needs.
  • Capable of operating a forklift safely.
  • Ability to work extended hours and/or weekends as needed.

PHYSICAL DEMANDS:

  • Oral and written communication skills.
  • Ability to view a computer monitor.
  • Alpha/numeric keyboarding.
  • Must be able to lift in excess of 75 pounds of material.
  • Requires the use of both hands.
  • Frequently required to bend, stoop, crouch, and reach.

EDUCATION:

  • High school diploma or GED required.

WORK ENVIRONMENT:

  • The work environment for this position is varied due to the differences in our work site. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, electrical, vibrations, fumes or airborne particles, toxic and outside weather conditions.
  • The noise level in the work environment is usually moderate to very loud.
  • Works primarily indoors.

COMPENSATION:

  • Competitive Hourly Rate (Based on Experience)
  • 120 Hours of PTO after your first full year of employment.
  • Benefits including medical, dental, vision, life insurance, 401(k) with company match, and more
  • 9 Paid Holidays (Including your Birthday off)
  • Energetic and transparent work environment and great company culture.
  • Ongoing training and professional development opportunities.

Housby is an Equal Opportunity Employer.