Bilingual Patient Eligibility Advocate

2 weeks ago

San Antonio, United States GetixHealth Full time
Job Description

Do you want to help those within need in your community?
Would you be interested in assisting healthcare patients to find insurance to assist with their medical bills?
If you are a caring, compassionate individual with a sense of community, we have a rewarding career available for you...

Compensation: $17/hr; Quaraterly Bonus Eligible

THIS POSITION IS NOT REMOTE.

Position Summary

Work onsite from our San Antonio office location assisting patients with applications for third-party resources including state aide.

Principal Responsibilities

Maintain the appropriate level of work activity according to work standards and establish work processes to ensure timely certification for eligibility programs.
Retrieve and forward requested records and information, including medical records, insurance policy information, remittance advice, and itemized statements, to appropriate parties.
Analyze, distribute, and follow-up on special requests and adjustments with hospital personnel.
Maintain consistent proactive communication with the patient or patient representative throughout the eligibility process, keeping the patient informed of the account progress.
Screen patients and/or patient representatives to determine potential eligibility for Third Party resources.
Communicate effectively with physicians, case managers, social workers, and hospital business office staff on a daily basis to ensure questions are answered and issues are addressed.
Educate patients and patient representatives of the eligibility requirements, application process, and verification requirements for applicable programs.
Maintain a professional relationship with the patient and governmental agencies to ensure cooperation and compliance.
Document pertinent patient information and all work activity in the appropriate systems dictated by company policies and procedures.
Ensure accounts are processed in accordance to Eligibility Program standards, Client expectations, and all applicable federal and state regulations guidelines.
Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties.
Perform other duties as assigned by management.

Requirements

High School diploma or General Educational Development (GED) certificate or equivalent in relevant work experience desired.
Previous healthcare coverage/eligibility experience preferred
Proficient personal computer skills including Microsoft Office
Ability to maintain the highest level of confidentiality
Bilingual (Spanish) a plus
Excellent interpersonal, written, and oral communication skills
Willing to work inside of a hospital including visiting hospital rooms to complete tasks
Ability to work in a team fostered environment
Ability to work in a multi-tasked environment
Ability to prioritize and organize work
Ability to adapt to a flexible schedule

Work Environment

Office environment within a local hospital
Ability to lift and/or move 20 pounds with or without accommodation

GetixHealth is an Equal Opportunity and E-Verify Employer

Experience
Required
1 year(s): Patient Access / Registrar experience
1 year(s): Healthcare customer service
Education
Required
High School or better
Preferred
Associates or better
Behaviors
Required
Dedicated: Devoted to a task or purpose with loyalty or integrity
Team Player: Works well as a member of a group
Preferred
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Motivations
Required
Self-Starter: Inspired to perform without outside help
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

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