Bilingual Patient Eligibility Advocate
1 month ago
Would you be interested in assisting healthcare patients to find insurance to assist with their medical bills?
If you are a caring, compassionate individual with a sense of community, we have a rewarding career available for you...
Compensation:$17/hr; Quaraterly Bonus Eligible
THIS POSITION IS NOT REMOTE.
Position Summary
Work onsite from our San Antonio office location assisting patients with applications for third-party resources including state aide.
Principal Responsibilities
- Maintain the appropriate level of work activity according to work standards and establish work processes to ensure timely certification for eligibility programs.
- Retrieve and forward requested records and information, including medical records, insurance policy information, remittance advice, and itemized statements, to appropriate parties.
- Analyze, distribute, and follow-up on special requests and adjustments with hospital personnel.
- Maintain consistent proactive communication with the patient or patient representative throughout the eligibility process, keeping the patient informed of the account progress.
- Screen patients and/or patient representatives to determine potential eligibility for Third Party resources.
- Communicate effectively with physicians, case managers, social workers, and hospital business office staff on a daily basis to ensure questions are answered and issues are addressed.
- Educate patients and patient representatives of the eligibility requirements, application process, and verification requirements for applicable programs.
- Maintain a professional relationship with the patient and governmental agencies to ensure cooperation and compliance.
- Document pertinent patient information and all work activity in the appropriate systems dictated by company policies and procedures.
- Ensure accounts are processed in accordance to Eligibility Program standards, Client expectations, and all applicable federal and state regulations guidelines.
- Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties.
- Perform other duties as assigned by management.
- High School diploma or General Educational Development (GED) certificate or equivalent in relevant work experience desired.
- Previous healthcare coverage/eligibility experience preferred
- Proficient personal computer skills including Microsoft Office
- Ability to maintain the highest level of confidentiality
- Bilingual (Spanish) a plus
- Excellent interpersonal, written, and oral communication skills
- Willing to work inside of a hospital including visiting hospital rooms to complete tasks
- Ability to work in a team fostered environment
- Ability to work in a multi-tasked environment
- Ability to prioritize and organize work
- Ability to adapt to a flexible schedule
- Office environment within a local hospital
- Ability to lift and/or move 20 pounds with or without accommodation
GetixHealth is an Equal Opportunity and E-Verify Employer
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