Manager - Global Security Operations Center
2 weeks ago
Here at Edward Jones the client is our single focus and our relationships with them are the measure of everything we do. And Service and Operations divisions are at the center of it all. We support our clients, branch teams and headquarter associates in providing the best possible experience. Advocate for our more than 7 million clients through regulation communication, fraud protection and managing their investment distributions. Protect their investments by mitigating risk. And innovate new ways of working. Using insights to create solutions for the future - in the here and now.
Job Overview
Position Schedule: Full-Time
Responsibility Summary :
Maintain a safe and secure environment by assisting in the development and implementation of the firm's security plan, to include:
- Lead the 24/7 Global Security Services/Security Control Center team as a leader of associates.
- Development, leadership, management, and fulfillment of area associates. Actively participates in self-development.
- Development and communication of security topics, initiatives, processes and programs that encourage use of preventative behaviors and increase associate, visitor, and client awareness.
- Preparation of dashboards and reports for trending and analysis of data to keep the organization informed, improve performance and ensure efficient use of resources.
- Development of strong contract programs and vendor relationships; establish standards of work, ensure effective training, develop clear stretch objectives, monitor performance and provide feedback for improvement.
- Protection of people and property through use of security systems; coordination of new installations and construction projects; liaison with service receivers; implementation of preventative maintenance programs, test & inspection and repair programs and software management.
- Investigation and consulting services to protect the branch and home offices; document and investigate crimes and incidents and recover assets; consult with home office and branch leaders and associates on security issues; assess risk and develop plans to mitigate threats and act as liaison with local, state and federal law enforcement.
- May manage and implement, in whole or in part, the firm's Life Safety program, to include: recruitment, issuance of equipment, training, communications, drills and performance measurement.
- Provide expertise to others and be a subject matter expert.
Edward Jones' compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short- and long-term disability, basic life, and basic AD&D coverage. Short- and long-term disability, basic life, and basic AD&D coverage are provided at no cost to associates. Edward Jones offers a 401k retirement plan, and tax-advantaged accounts: health savings account, and flexible spending account. Edward Jones observes ten paid holidays and provides 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day for volunteerism. Associates may be eligible for bonuses and profit sharing. All associates are eligible for the firm's Employee Assistance Program. For more information on the Benefits available to Edward Jones associates, please visit our benefits page.
Edward Jones' compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short- and long-term disability, basic life, and basic AD&D coverage. Short- and long-term disability, basic life, and basic AD&D coverage are provided at no cost to associates. Edward Jones offers a 401k retirement plan, and tax-advantaged accounts: health savings account, and flexible spending account. Edward Jones observes ten paid holidays and provides 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day for volunteerism. Associates may be eligible for bonuses and profit sharing. All associates are eligible for the firm's Employee Assistance Program. For more information on the Benefits available to Edward Jones associates, please visit our benefits page.
Hiring Minimum: $70659
Hiring Maximum: $116516
Read More About Job Overview
Skills/Requirements
What Experience & Functional/Technical Skills You'll Need:
- 5-years of relative experience with increasing levels of responsibility
- Experience as a people leader
- Knowledge of Security Management and the Security field is required
- Expertise in written and verbal communications
- Must have significant knowledge acquired through previous experience, certification or specialized training in Security operations, systems administration, investigations, communications, emergency management and/or life safety.
- Though broad knowledge of security systems is not required, knowledge of security systems and their working relationship with network and information systems is preferred.
What Could Set You Apart:
- College degree preferred; bachelor's degree in Business, Criminal Justice, Information Systems, Communications, or related field
- GSOC leadership experience preferred
- 5 years of experience as a people leader
Read More About Skills/Requirements
Awards & Accolades
At Edward Jones, we are building a place where everyone feels like they belong. We're proud of our associates' contributions to the firm and the recognitions we have received.
Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones
Check out our Canadian awards and accolades: Insights & Information Blog Postings about Edward Jones
Read More About Awards & Accolades
About Us
Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 8 million clients and 19,000 financial advisors across the U.S. and Canada, we're proud to be privately-owned, placing the focus on our clients rather than shareholder returns.
Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging.
People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career.
View our Purpose, Inclusion and Citizenship Report.
¹Fortune 500, published June 2023, data as of December 2022. Compensation provided for using, not obtaining, the rating.
Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.
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