Payment Operations Manager

2 weeks ago

Austin, United States eBay Full time
Job Description

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

We are seeking a Payment Operations Manager to support, optimize, and scale our strategic partnerships. Within our Payments and Financial Services organization at eBay, you will be in the front line of innovation while helping deliver business value through the current, evolving, and future partnerships. Your role will be critical in deeply understanding the payments landscape, assessing trends and potential opportunities to expand capabilities through partnerships, manage partner initiatives, critical issues, and growth opportunities.

Successful candidates will be highly organized individuals with strong technical acumen, keen ability to navigate multiple moving pieces to drive projects, a knack for problem solving through teamwork, and passion for creating order. You have excellent project management and interpersonal skills, and a proven track record in understanding payments technologies.

Responsibilities: 

  • Lead multiple projects and work streams, drive follow-ups and deliverables across internal and external cross functional teams, identify and implement process improvements to optimize and scale the day-to-day strategic relationships.
  • Understand technical aspects of integrations/solutions and payments risk implications and act as connector/influencer to different key collaborators across eBay and strategic partners.
  • Drive projects and roadmap deliverables, action items and follow-ups, ensure execution and delivery of joint initiatives, identify and resolve issues and friction points.
  • Create regular and streamlined communication cadences with partners, centralize reporting and accountability.
  • Actively handle partner issues, monitor key performance metrics and support regular reporting across eBay partners and leadership.
  • Coordinate/organize/support working sessions, key meetings, and quarterly business reviews with strategic partners to align on upcoming opportunities.

Experience Requirements: 

  • 5+ years’ experience in product management, partner integrations, payment operations or project management with an acquirer, payment processor or payment network.
  • 3+ years’ experience in online payments, ecommerce, or marketplaces industry specifically.
  • Ability to make actionable recommendations, and quickly build consensus.
  • Self-starter, with an eye for detail, and real passion for delivering on business goals.
  • Highly analytical, and data driven, but also a creative and empirical problem solver.
  • Rapid learner who thrives in a fast-paced environment.
  • BA/BS required, MBA a plus.

Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

Jobs posted with location as "Remote - United States (Excludes: HI, NM)" excludes residents of Hawaii and New Mexico.

 

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