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Driver Patient Services Representative

1 month ago

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Job Description

Job Type

Full-time

Description

Job Type: Full-time/non-exempt

Sign On Bonus: $500.00

Job Location: Mobile Dental Unit

Come make a difference with us We are the destination for servant leaders to provide comprehensive and exceptional care. We meet people where they are and partner with them on their journey towards wellness.

Primary Health Solutions is a non-profit, safety-net healthcare provider serving Southwest Ohio with centers and school-based centers in Hamilton, Fairfield, Middletown, Oxford, Dayton, and Trenton. We have been serving the community since 1997.

At Primary Health Solutions, we want to help build communities where everyone is healthy and happy. We're with you every step of the way, with the care you need for each stage of life from infants to seniors and provide Primary Care, Women's Health, Behavioral Health, Dental and Vision services.

We're committed to growing the capabilities of our people. Join our community where you can work with diverse individuals, explore new ways of thinking, and expand your capabilities. Are you ready to do impactful work that truly means something? Join us as we continue to RISE (R-respect, I - innovate, S - stewardship, E - excellence).

We are seeking a dynamic candidate to join the Primary Health Solutions team as a Driver Patient Services Representative (PSR)on our Mobile Dental Unit.

A day in the life of a Driver Patient Services Representative (PSR):

Patient Registration and Out Processing:

  • Performs all functions checking in and outpatients in an accurate and timely manner.
  • Advises patients regarding payment options to include assistance programs, slide and commercial insurance eligibility.
  • In a professional manner, collects co-payments from patients in the form of cash, check, and credit card and provides receipt.

Patient Care:
  • Maintains patient flow based on appointment setting and medical need; directs other patients and visitors to appropriate area.
  • Maintains communication with the waiting patient advising them of the progress toward their being seen. Communicates backlogs with the back office and suggests solutions.
  • Schedules patient appointments in an accurate and timely manner.
  • Assists patients with insurance questions.
  • Makes financial arrangements with patients, explains payment options, and obtains patient's choice of options.

Office Operations:
  • Answers the phone, takes messages and routes them to the appropriate area in a timely manner.
  • Prepares daily report sheets and deposits for center. Balances cash collections with posted payments.
  • Checks accounts on all patients scheduled to be seen the next day for any outstanding balances.
  • Verifies all fee tickets are complete and charges are entered in the practice management system.
  • Prepares daily deposits for bank transfer and secure cash until transferred to authorized personnel or deposited at the bank. Balances cash collections with posted payments.
  • Pulls charts as needed and as indicated by provider.
  • Assembles new charts for patients following proper procedure.
  • Maintains appearance and materials in lobby.

Driver Responsibilities:
  • Drives mobile dental unit to and from scheduled destination and a safe and efficient fashion.
  • Maintain knowledge of multiple routes to back up assigned drivers.
  • Maintains any pertinent records and or documentation related to the mobile dental unit.
  • Reports to work on time, early enough that mobile dental unit will arrive early enough to be set up before the first patient arrives.
  • Calls off to manager at least 4 hours ahead of time in order to coordinate daily operation of mobile dental unit.
  • Keeps mobile dental unit neat and clean.
  • Scans and indexes patient forms in between patient check- ins.
  • If necessary, helps facilitate service of mobile dental unit with approval from Manager.
  • Completes inspection of mobile dental unit to check for damages and that all MDU parts are working appropriately; (i.e.) headlights, pull out stairs, etc.
  • Performs routine preventative maintenance (PM) and inspection before leaving the garage; including but not limited to tire pressure, lights (interior and exterior), wiper fluid, and a visual inspection for any scratches or dents.
  • Performs all other duties and tasks as assigned.

Core Competencies:
  • Customer Service: Committed to increasing customer satisfaction, sets proper customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met.
  • Communication: Understand and communicate effectively with others using a variety of contexts and formats, which include writing, speaking, reading, listening and interpersonal skills.
  • Dependability: Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements.
  • Quality: Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.
  • Productivity: Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, and handles information flow.


Requirements

Success Requirements:
  • High school diploma or GED certificate required.
  • Active Ohio CDL required.
  • The ability to work with persons from a wide diversity of social, ethnic and economic backgrounds is necessary.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • To perform this job successfully, an individual should have the ability to gain knowledge of the Practice Management System, Microsoft Office Suite, and Accounting software.
  • Ability to speak Spanish helpful.

Company Benefits and Perks: We embrace an inclusive culture and encourage everyone at Primary Health Solutions to bring their authentic selves to work every day. We offer a variety of family-friendly benefits available to all of our employees:
  • Retirement Plan with 3% Employer Contribution plus Employer Match
  • Employer Paid Life Insurance Plan
  • Medical, Dental, Vision Coverage
  • Health Savings Account with Employer Contribution
  • Generous Paid Time Off
  • Corporate Discounts
  • Wellness Program
  • Success Coach
  • SmartDollar