Manager, Human Resources

3 weeks ago

Fitchburg, United States Great Wolf Lodge Full time
Job Description

Pay: $75000 per year - $75000 per year


At Great Wolf, the Human Resources Manager is responsible for execution of HR strategy to support and grow our most important asset – our Pack. In this role you will partner with lodge leadership to ensure the HR function helps drive success and supports achievement of Great Wolf Lodge business goals.


Essential Duties & Responsibilities

  • Provides ongoing support and guidance in day to day recruiting. Oversees recruitment and hiring of supervisor and manager positions as well as other open roles as assigned.
  • Effectively assesses and prioritizes staffing needs as well as develop and drive strategy to improve staffing levels.
  • Understands labor model and is able to activate recruiting and staffing strategies based on fluctuations in staffing levels
  • Plans effectively for hiring needs based on forecast, turnover, and current staffing levels
  • Ability to manage and run full scope of performance management including goal setting, coaching and performance management and execution of pack member performance appraisal process.
  • Conducts investigations as assigned, presents findings and recommends outcome.
  • Conducts training to effectively onboard new Pack and new leaders and ensures assignment and training completion of required courses in Great Wolf University.
  • Supports Pack Member development by offering coaching and guidance around career paths.
  • Performs gap analysis against competency models and works with leaders to develop their Pack for career growth and succession.
  • Oversees leave administration, payroll administration including oversight to tenure increase porcess and other reporting as assigned by HR Director.
  • Handles day to day benefits questions and helps lead annual Open Enrollment process.
  • Oversees workers compensation claims working with the both the insurance company and with the injured employee.
  • Leads employee recognition and Pack culture through event planning, constant reinforcement and marketing of recognition program.
  • Communicates information and ideas clearly, confidently and articulately both in oral and written form.
  • Provides feedback that supports pack member’s growth, development and engagement
  • Assist in building bridges between departments, leaders and Pack Members across the lodge
  • Follows all federal and state employment law in decision making process and escalates areas of risk or potential liability.
  • Works to stay up to date on federal and state law changes and demonstrates a working knowledge of basic law as it pertains to worker's comp, payroll, hiring, termination and other employment related decisions.
  • Provides administrative support as needed for operations including; payroll, time and attendance, inventory, ordering, and other data input.
  • Maintains confidentiality and protects operations by keeping human resource information confidential


Basic Qualifications & Skills

  • Bachelor’s Degree in Human Resources, Business or related field or equivalent experience
  • Minimum of 1yearprevious HR experience
  • Demonstrated proficiency in Microsoft Office suite
  • Successful completion of criminal background check and drug screen
  • Strong problem solving and organizational skills
  • Attention to detail
  • Enthusiastic and positive energy
  • Multi-tasking ability


Desired Qualifications & Traits

  • Previous experience in hotel/resort/theme park industry
  • Human Resources certification or other specialized training
  • Experience utilizing HR Technology Physical Requirements
  • Able to lift up to 20 lbs
  • Able to bend, stretch, and twist
  • Able to stand or sit for long periods of time


This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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