Access Control/Video Field Supervisor

3 weeks ago

Duluth, United States Pye-Barker Fire & Safety Full time
Job Description

Make a difference, protect lives, and achieve your dreams. Build your career with the industry-leading fire, life safety and security company.

This position is responsible for servicing, installing, maintaining and inspecting security systems.  Ensure that all systems and components are maintained according to industry standards and the operational requirements of the customer.  Ensure the installation and service technicians are effectively and efficiently performing their duties and tasks.

Essential Duties & Responsibilities: 

  • Responsible for supporting the daily workflow of the department.

  • Carefully review specific department reports to ensure proper and efficient methods are being followed.

  • Ensure technicians arrive to job sites on-time and in accordance with their assigned service and/or installation assignment.

  • Closely monitor technician performance on service calls, service, and installation.

  • Install security systems or appropriate devices, dismantle and/or reconstruct equipment as required by customer or the Company.

  • Conduct testing and inspection of systems under maintenance agreement.

  • Respond to and complete system troubleshooting and repairs.

  • Make connections and required adjustments as directed, test operation of all components of each system.

  • Conduct site surveys upon request of management.

  • Keep manuals and all details up to date as changes are advised.

  • Report on activities completed, deferred, or requiring further action or material to management.

  • Communicate with customers on job status or completion (installation or service).

  • Write service and status reports.

  • Submit complete and accurate paperwork in a timely manner. Obtain proper signatures. Accurately record travel and service times, timesheets, identify warranties, changes and code issues and provide accurate descriptions.

  • Ability to work independently on customer sites

  • Perform other duties assigned by management.

  • On-call Responsibilities (1-2 times monthly)

Education/Qualification: 

  • A high school education or equivalent preferred

  • 5 years’ experience in the security industry preferred

  • Some technical school training is a plus.

  • Ability to act in a lead capacity.

  • Ability to operate hand and power tools.

  • Ability to always operate fleet vehicle in a safe manner.

  • Experience in a fast-paced environment with multiple stakeholders.


Other Duties:

  • Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.

  • Performs other duties as assigned.


Physical Requirements:

  • Maybe required to sit; climb or balance

  • Must be able to walk and stand.

  • Comfortable reaching, climbing (ladder/stairs) and bending.

  • Must be able to verbally communicate via telephone.

  • Must be able to lift and/or move up to 60 pounds.

#Indeed

Benefits and Perks:

  • Excellent pay

  • Medical, dental, vision

  • Company paid life insurance

  • Company paid short term disability

  • 401K with employer match

  • Paid vacation and company holidays

  • Company vehicle (if job applicable)

Pye Barker Fire and Safety is an Equal Opportunity Employer

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