Full Time Branch Associate II

3 weeks ago

Bryan, United States Greater Texas Credit Union Full time
Job Description

Job Description

What's in it for you as a Branch Associate II: 

  • Training and ongoing coaching to learn and develop highly desired skills. 
  • A place where you can help members and teammates in meaningful ways. 
  • Full Benefits Package, Sundays off, 10 paid holidays, 401k, a job that looks great on a resume 
  • All the coffee your heart desires. 
  • Halfway decent potlucks.

The Basics of a Branch Associate II role:

  • Weekly schedules will be set between the hours of 8:45-5:15p M-F
  • Rotating Saturday hours from 8:45-1:30p.

What you'll do as a Branch Associate II:

In the Branch Associate II role, you will serve as a leader in your branch, increasing your professional expertise in consumer and business products and services, and managing more complex scenarios. You will work to create a top-tier experience for our members and proactively assist with their financial services needs by opening accounts, submitting loan applications, problem-solving member issues, building relationships, and educating members on additional products and services to improve their financial lives.

See below for more info:

  • Create and maintain a Top-Tier experience for members in the branch, drive-thru, and over the phone.
  • Educate and engage members on financial products and services using a needs-based approach.
  • Open new accounts and products including savings, checking, debit cards, money market, CDs, IRAs, HSAs, and other specialty deposit and loan accounts for both consumer and business members.
  • Problem-solve member issues of a moderate nature utilizing good, individual judgment through various communication channels including in-branch, phone, email, etc.
  • Listen to and leverage cues from members to evaluate and determine needs for additional products and services; make referrals to product experts (Ex. Financial Advisors and third-party partners).
  • Assist in training new team members, provide overrides as needed, and vault management as needed.
  • Lead and process opening and end-of-day procedures for the branch.
  • Actively participate in business development and volunteer events to expand Credit Union reach.
  • Obtain and act as a Notary Public.
  • Actively participate in volunteer events through our Greater Good program. 

Qualifications

Must Haves for the Branch Associate II Role:

  • Minimum 1 year experience in a New Accounts/Member Service role or equivalent experience.
  • High willingness to learn and be a self-starter.
  • Outgoing, personable, and a team player.
  • Great communication skills.
  • Detail oriented.
  • HS Diploma or GED.

Nice to Haves for the Branch Associate II Role:

  • Cross-selling experience.
  • Bilingual in Spanish and English

 


Additional Information

All your information will be kept confidential according to EEO guidelines.

PandoLogic. Keywords: Notary Public, Location: Bryan, TX - 77803

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