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Analyst
2 months ago
Why WWT?
At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.
Founded in 1990, World Wide Technology (WWT), a global technology solutions provider leading the AI and Digital Revolution, with $20 billion in annual revenue, combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for large public and private organizations around the world. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps customers and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.
With nearly 10,000 employees and more than 55 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 13 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and leadership focus on diversity and inclusion. With this culture at its foundation, WWT bridges the gap between business and technology to make a new world happen for its customers, partners, and communities.
Want to work with highly motivated individuals on high-performance teams? Join WWT today
The IT- Lead to Order organization has an opening for an IT Analyst on one of our application delivery teams. Our team supports 2 distinct custom applications: Comet and Lifecycle Management. Comet is our internal and external facing application used to manage maintenance contract information for our customers. Lifecycle Management provides our internal and external customers with insights into their enterprise agreement, SaaS and Cloud contracts, including contract status, contract value and start & end dates. These applications support our inside sales teams, account managers and our external customers. The team’s applications have high visibility within the organization. You will work in a fast-paced environment with a dynamic team consisting of other analysts, developers, architects and product owners.
What will you be doing?
The ideal candidate will be working closely with our business and product owners to define the requirements of and implement two new modules within our Recvue software instance, supporting all our recurring revenue business processes.
Responsibilities:
- Work with business stakeholders and the Product Owner to gather, analyze and define business requirements.
- Work with the software developers to provide functional details of the business request and work with them to deliver a technical solution.
- Testing the end-to-end solution to ensure complete satisfaction of internal and external users
- Participate in the on-going development and support of IT applications in our Customer Experience organization.
- Analyze data flow within the WWT order process across various boundary applications and custom web applications to resolve issues and to identify process improvements.
- Create training documents, QA flows and work instructions so that solutions can be implemented and used by end users.
Qualifications:
- Bachelor’s Degree or 5+ years of relevant experience required
- 2-5 years of experience working as an IT Analyst required
- 2-5 years of experience working directly with business stakeholders required
- Preferred experience in recurring revenue models and billing methodologies. (XaaS, Consumption, usage models)
- Preferred experience in billing and revenue management, order to cash relating to subscription or SaaS (Software as a Service) based lines of business.
- Preferred working knowledge of business applications to support quote-to-invoice business processes (CRM/ERP tools such as Oracle NetSuite, RecVue, Salesforce Billing & Revenue Management, Coupa, Etc.)
- Experience designing & implementing integrations with end-to-end e-commerce applications.
- Experience in system implementation/solutions, crafting policies for software operations, and subscription management
- Experience with Agile Methodologies required.
- Effective verbal and written communication for both a technical and non-technical audience.
Want to learn more about our IT Lead to Order Analyst opening? Check us out on our platform:
The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:
- Health and Wellbeing: Heath, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
- Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
- Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
- Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program
Equal Opportunity Employer Minorities/Women/Veterans/Individuals with Disabilities
Preferred Locations Include: Missouri and potentially others
