Member Services Representative

7 days ago

Orem, United States VASA Fitness Full time
Job Description

POSITION DESCRIPTION


 


POSITION TITLE:     Member Services Representative


REPORTS TO:          Member Services Team Lead


DEPARTMENT:         Member Services


LOCATION:               Corporate Office (remote positions available)


FULL TIME:               Monday-Friday 11:00AM -- 8:00PM


FLSA STATUS:          Non-Exempt, Hourly


COMPENSATION:     $15.00 per hour


 


JOIN OUR TEAM


At VASA Fitness, we want to create an uplifting experience for everyone by offering inclusive, accessible, and on-trend fitness. The foundation of our brand is rooted in a culture centered on unity, passion, love, integrity, fun, and trust. Because our culture is alive--embodied by members and team members alike--VASA is a place where lives are changed because of authentic connections made within our supportive community. 


We offer a competitive, all-encompassing benefits package which includes healthcare benefits for employees who work 20+ hours per week. All employees receive two complimentary gym memberships--one for themselves and another to give away--plus 401k options. 


30+ hours per week employees: Paid Time Off (hourly), Health, Dental, Vision Benefits and Paid Parental Leave (in addition to above)


40 hours per week employees: Flexible Vacation Plan (salary) & Paid Holidays (in addition to above)


Come join VASA Fitness and join a passionate, fun, and united team


PURPOSE


 


Create an Uplifting VASA experience by offering inclusive, accessible, and on-trend fitness. The Member Services team provides customer service to our members via phone, email, and chat. As a Member Services Representative, you will be responsible for providing a #VAWESOME experience to our members by addressing and resolving their questions and concerns in an inclusive and supportive way. Member Services provides an approachable team environment in a corporate office setting, giving you the opportunity to grow your customer service and problem-solving skills while building friendships in the culture we provide.


 


 


DELIVERABLES


 



  • Create a friendly, professional, and positive first impression on our Members, their guests, and the public
  • Properly address and resolve membership concerns and requirements.
  • Meet or exceed all quotas provided by your leader, both personally and as a team unit
  • Accurately record all information regarding Member relations internally and with external vendors
  • Research and resolve member issues through use of a computerized database.
  • Route phone calls, members, and guests to appropriate personnel to handle memberships promptly and efficiently with innovative & consistent customer service.
  • Accurately record data from phone conversations and member visits into appropriate databases
  • Collect on past due accounts.

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