Field Support Tech IFA

7 days ago


Montgomery, United States H&R Block Full time
Job Description

Job Description:

Provides technical PC, peripheral, network and software break-fix, on-site, phone, chat and off-phone for retail tax offices worldwide enabling end users to operate efficiently and effectively. Utilizes software solutions, knowledge base, personal knowledge, and computer systems to resolve and track user incidents. Effectively opens and works support requests and escalates to the appropriate people/team as necessary. Effectively communicates and assists clients regarding their technical support issues. Serve as a liaison between business partners, Lead FST/CSM and TSC to identify and resolve problems.

Day to day you'll…

  • Coordinate the setup, shutdown and support of PC hardware and software for H&R Block's field company offices in compliance with instructions provided by CSC
  • Maintain, troubleshoot, and support field systems in company-owned field offices by phone, chat and on-site visits.
  • Help troubleshoot/support FR offices by phone and chat.
  • Maintain an inventory of district resources. Maintain hot spare tracking and control for computer equipment in the district.
  • Ensure essential communication with Business Partners and Lead Field Systems Technician/Company Support Manager on support issues and needs.
  • Maintain network and telephone systems in company offices.
  • Document hardware problems and their resolution within the ticketing system.
  • Assist with special projects, as needed.
  • Remote into and/ or control desktops to resolve technical issues.
  • Follow established processes and procedures to work cases and handle inquiries to resolve office and associate issues.
  • Maintain a technical working knowledge of product or products supported by the department.
  • Handle Field contacts while ensuring quality measurement procedures, and work instructions are maintained within policy guidelines.
  • Perform other duties as assigned.
What you'll bring to the team...Education:
  • High school diploma or equivalent
Work Experience:
  • Experience with Windows Environment, Windows network configurations and MS Office (or equivalent)
  • Access to and ability to drive a motor vehicle; possession of a valid driver's license; adequate insurance coverage as required by applicable state law and a good driving record.
  • Ability to work independently or on a team
  • Oral, written and interpersonal communication skills
  • Demonstrated decision making, analytical and problem-solving skills.
  • Demonstrated organization, prioritization and project coordination skills.
  • Demonstrated ability to set up, maintain, and troubleshoot computer hardware, networks and systems.
#hrbjobs #indeedjn

  • Montgomery, United States H&R Block Full time

    517555BR Title: Field Support Tech IFA - S What you'll do... : Provides technical PC, peripheral, network and software break-fix, on-site, phone, chat and off-phone for retail tax offices worldwide enabling end users to operate efficiently and effectively. Utilizes software solutions, knowledge base, personal knowledge, and computer systems to resolve and...


  • Montgomery, United States H&R Block Full time

    517555BR Title: Field Support Tech IFA - S What you'll do... : Provides technical PC, peripheral, network and software break-fix, on-site, phone, chat and off-phone for retail tax offices worldwide enabling end users to operate efficiently and effectively. Utilizes software solutions, knowledge base, personal knowledge, and computer systems to resolve and...


  • Montgomery, United States Premier Tech Full time

    As a team member in our Technical support team, you will develop expertise in Premier Tech Systems and Automation’s equipment, guiding our customers through troubleshooting challenges and recommending solutions to improve their uptime. Your future team At Premier Tech Systems and Automation, we enhance our clients’ manufacturing facility...


  • Montgomery, United States Premier Tech Full time

    Do you want to join a world-class company where People and Technology make a difference? Are you keen to be part of a team that strives at partnering with customers to help them achieve their own corporate objectives? Premier Tech Systems and Automation is looking for a field sales manager  with excellent sales and technical skills to join our Client...


  • Montgomery, United States Dixie Electric, Plumbing & Air Full time

    Are you looking for a job you can call a career? Want to work for a company that cares about you both professionally and personally? Since 1908, our family-owned business has earned a reputation for quality work and unmatched customer focus. We are growing and looking for a full-time Field Support Associate with integrity and professionalism to join our...


  • Montgomery, United States Dixie Electric, Plumbing, & Air Full time

    Job DescriptionJob DescriptionAre you looking for a job you can call a career? Want to work for a company that cares about you both professionally and personally?Since 1908, our family-owned business has earned a reputation for quality work and unmatched customer focus. We are growing and looking for a full-time Field Support Associate with integrity and...


  • Montgomery, United States Dixie Electric, Plumbing & Air Full time

    Are you looking for a job you can call a career? Want to work for a company that cares about you both professionally and personally? Since 1908, our family-owned business has earned a reputation for quality work and unmatched customer focus. We are growing and looking for a full-time Field Support Associate with integrity and professionalism to join our team...


  • Montgomery, United States Dixie Electric, Plumbing, & Air Full time

    Job DescriptionJob DescriptionAre you looking for a job you can call a career? Want to work for a company that cares about you both professionally and personally?Since 1908, our family-owned business has earned a reputation for quality work and unmatched customer focus. We are growing and looking for a full-time Field Support Associate with integrity and...


  • Montgomery, United States AA2IT Full time

    Location: SONIC AUTOMOTIVE: 731 Eastern Blvd, Montgomery AL MUST: Field Tech experience client facing/executive customer service. Troubleshooting and preventative maint of site. Warranty Dell support. Mac experience is a plus. Certification Requirements: A+/nice to have Dell/Lenovo/Mac Troubleshooting Dell laptop/desktop PCs. Working with end-users to...


  • Montgomery, Alabama, United States Premier Tech Full time

    Premier Tech, a world-class leader in industrial packaging equipment, supports its success through innovation, teamwork and the skills of its team members around the world. Are you an ambitious individual whose key objectives are reaching goals and offering the optimal customer experience? Join the Premier Tech team and make a real contribution to its...

  • Paralegal 3

    1 month ago


    Montgomery, United States US Tech Solutions Full time

    Duration: 24 months contractJob Description:· - Reviews packaging, websites, advertising copy, social media content, and evidence of use, and liaises with business partners regarding the same.Responsibilities:· - Executes domestic and international trademark screening and searching online, and conducts initial review of search results, to determine...


  • Montgomery, United States Varite Full time

    Position Description: • Serve as the 1st Point of Contact for clients and customers at Department of Finance • Perform general troubleshooting with customer via phone contact • Document client/customer issues and requests, troubleshooting steps, and resolutions via ServiceNow ticketing system • Route unresolved tickets to appropriate Tier 2 staff...

  • RAD - CT Tech

    4 days ago


    Montgomery, United States Travel Nurse Across America Full time

    Description We are looking for CT Technologists (CT Tech) for an immediate travel opening in Montgomery, AL. The right CT Tech should have 1 year of experience. Read below for more requirements. As a CT Tech, you will be responsible for the use of computed tomography and ensuring that images are accurate and passed on to physicians for medical...

  • Travel MRI Tech

    1 week ago


    Montgomery, United States Medical Talent Full time

    Medical Talent is seeking an experienced MRI Tech for an exciting Travel Allied job in Montgomery, AL. Shift: 4x10 hr days Start Date: ASAP Duration: 13 weeks Pay: $2236 / Week About Medical Talent:Medical Talent is a distinguished company that prides itself on being Women-owned, Veteran-founded,  and Joint Commission certified. Since its establishment in...

  • RAD - CT Tech

    1 month ago


    Montgomery, United States Travel Nurse Across America Full time

    Description Put another $10,000 in your pocket when you take 5 assignments. Up to 15 weeks of vacation. For real. Apply for more details! We are looking for CT Technologists (CT Tech) for an immediate travel opening in Montgomery, AL. The right CT Tech should have 1 year of experience. Read below for more requirements. As a CT Tech, you will be responsible...

  • RAD - Rad Tech

    3 weeks ago


    Montgomery, United States Travel Nurse Across America Full time

    Description Put another $10,000 in your pocket when you take 5 assignments. Up to 15 weeks of vacation. For real. Apply for more details! We are looking for Radiology Technologists (Rad Tech) for an immediate travel opening in Montgomery, AL. The right Rad Tech should have 1 year of experience. Read below for more requirements. As a Rad Tech, you will be...

  • HVAC Service Tech

    2 weeks ago


    Montgomery, United States Andrews Mechanical Solutions Full time

    Job DescriptionJob DescriptionWe are looking for an HVAC Service Tech to join our team! You will install, service, and repair heating and air conditioning systems. Gas card and Company truck. Responsibilities:Install new heating, ventilation, and air conditioning systemsInspect and perform equipment repairs and replacementsPerform routine preventative...


  • Montgomery, United States AlliedTravelCareers Full time

    AlliedTravelCareers is working with Marvel Medical Staffing to find a qualified MRI Tech in Birmingham, Alabama, 35209!About The PositionSpecialty: MRI TechLocation: Birmingham, ALStart date: ASAPDuration: 13 weeksShift type: DaysWeekly gross pay: Contact us for more information!8852842EXPPLATAbout Marvel Medical StaffingMarvel Medical Staffing is dedicated...

  • Travel CT Tech

    1 week ago


    Montgomery, United States Uniti Med Full time

    Uniti Med is seeking an experienced CT Tech for an exciting Travel Allied job in Montgomery, AL. Shift: Inquire Start Date: 07/15/2024 Duration: 13 weeks Pay: $2340 / Week About Uniti Med:Uniti Med provides career opportunities to healthcare professionals by aiding medical facilities to fill their staffing needs. As a traveler with Uniti Med you work with...

  • Field Engineer

    2 weeks ago


    Montgomery, United States Hensel Phelps Full time

    About Hensel Phelps: Founded in 1937, Hensel Phelps specializes in building development, construction and facility services in markets ranging from aviation to government, commercial, transportation, critical facilities, healthcare and transportation. Ranked 1 in aviation and 12 overall general contractor in 2021 by ENR, Hensel Phelps is one of the largest...