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Supervisor, Lab Operations

2 months ago

Glens Falls, United States GlensFalls Hospital Full time
Job DescriptionThe Impact You Can Make

Under the supervision of the Laboratory Operations Manager or designee and in collaboration with Laboratory Leadership, the section supervisor assumes responsibility for the technical and administrative functions of the designated section(s) of the laboratory. Demonstrates individual judgment, efficient time management, organizational skills, purposeful delegation, and effective written and verbal communication. This position is responsible for overseeing the performance of routine, standardized biological and/or biochemical test procedures on blood, urine, tissue, body fluids and other specimen sources that assists clinicians in the diagnosis and clinical management of patients. Exhibits strong theoretical and practical knowledge of instrumentation and the principles of test procedures. Assumes responsibility for actively managing the section operational budget and contributing to the laboratory's productivity and cost effectiveness Day to day functions include but are not limited to, employee orientation, implementation of new tests, writing procedures, and assisting with special projects. Participates in the laboratory quality assurance and compliance program. Upholds professional levels of customer service driven focus and fosters strong service-oriented relationships with internal and external clinical staff, patients, and vendors. Uphold and augments Glens Falls Hospital Core Values. Actively communicates needs to Laboratory Management.

Team Impact
  • Actively leads and participates on teams (e.g., Infection Control/Transfusion Committee) or work groups within the organization and/or laboratory. Encourages the participation of laboratory staff in these teams/groups
  • Actively participates in in-services and continuing education programs to broaden general working and leadership knowledge.
  • Acts as Clinical Laboratory Technologist as needed to ensure appropriate service levels. Maintains all competencies in assigned areas


The Glens Falls Hospital Impact

Mission

Our Mission is to improve the health of people in our region by providing access to exceptional, affordable, and patient-centered care every day and in every setting.

How You Will Fulfill Your Potential

Responsibilities
  • Actively ensures compliance with accrediting agency regulatory standards and requirements across the service line. This includes monitoring and maintenance of the NYSDOH ECLRS System when appropriate. Is involved in the development and maintenance of controlled documentation.
  • Proactively recommends changes/modifications and assists with thorough implementation of policies, procedures, and processes to continually improve the service line.
  • Completes ongoing monitoring and evaluation of quality systems including the validation and performance of analytic systems, quality controls, patient testing, and proficiency testing. Monitors quality indicators, investigates complaints and non-conformances in conjunction with applicable leaders and the laboratory quality manager, develops a plan of action to resolve issues.
  • Oversees and assists with routine preventative maintenance of equipment to ensure that it is performed as scheduled and that associated records are accurate. Schedules and documents repairs, replacements, and maintenance needs of equipment and instruments. Coordinates with instrument and supply vendors as needed to ensure performance of materials and instrumentation is maintained. Provides input on the selection of new equipment and materials as applicable
  • Organizes and provides training, orientation, and rotation of proficiency testing to assist with maintaining and evaluating staff competency. Provides mentorship and educational opportunities for staff including constructive criticism in a positive and professional manner as needed. Is approachable and develops trust and openness with staff so that staff are comfortable sharing ideas, concerns, and problems. Coordinates with other laboratory leaders in the evaluation of staff performance evaluations and the maintenance of employee records. Oversees the training and evaluation of affiliated students. Works collaboratively with Human Resources to ensure the needs of staff are met and critical conversations up to and including corrective actions when applicable are addressed in a timely manner.

Under the direction of the Senior Director, Laboratory Services supervises the technical and administrative functions of the designated section of the laboratory, including one or more of the following:

  • Blood Bank and Tissue Processing
  • Chemistry
  • Hematology/Coagulation/Urinalysis
  • Histology
  • Microbiology
  • Phlebotomy
  • Specimen Processing
  • Order Entry
  • Evening/Night Shift
Education/Experience:

Must meet at least one of the following educational criteria:

  • Baccalaureate degree in Medical Technology.
  • Baccalaureate degree in one of the Chemical, Physical, Biological Sciences or a related field and one year experience in a medical laboratory.
  • Meets all requirements for a Medical Technologist according to a Part 58 of 10NYCRR Subpart 58-1 Clinical Laboratories of the NYSDOH code.
  • Minimum of 6 years clinical laboratory experience, preferably in an acute care hospital setting with significant outreach volumes. Prefer 1-2 years of supervisory or leadership experience.


Licenses/Certificates/Registrations:

  • Licensure as a Clinical Laboratory Technologist by the New York State Education Department is required.
  • American Society of Clinical Pathologists (ASCP) registration preferred.
  • Master's degree in applicable fields is desirable.


Skills/Abilities:

  • Ability to operate various technical instrumentation.
  • Ability to work with departmental computer/PC applications.
  • Ability to read, analyze, and interpret technical procedures and instrument printouts. Ability to document brief reports regarding test results and operational problems/follow up. Ability to present information and respond to questions from coworkers, patients, and physicians.
  • Ability to work with mathematical concepts of normal range and standard deviations. Ability to apply concepts such as fractions, percentages and ratios, as applied to technical procedures.
  • Ability to solve problems regarding instrumentation, technical procedures, or testing results. Ability to interpret instructions from SOP, vendor manuals that are in written and/or diagram form.
  • Ability to communicate verbally and interact with physicians, nurses, coworkers, and vendors regarding issues.
  • Ability to use effective communication, planning, mentoring, problem-solving, emotional intelligence, creativity and can execute critical conversations to successfully manage staff on an individual and team basis


Communities We Serve

Located in the foothills of the beautiful Adirondack mountains, Glens Falls is conveniently located a short drive away from the capital region and Lake George. Work at the top of your profession and jumpstart your next career here at Glens Falls Hospital

All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.

Salary Range
The expected base rate for this Glens Falls, New York, United States-based position is $33.44 to $53.25 per hour. Exact rate is determined on a case-by-case basis commensurate with experience level, as well as education and certifications pertaining to each position which may be above the listed job requirements.

Benefits
Glens Falls Hospital is committed to providing our people with valuable and competitive benefits offerings, as it is a core part of providing a strong overall employee experience. A summary of these offerings, which are available to active, full-time and part-time employees who work at least 30 hours per week, can be found here .