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Patient Care Tech

3 months ago

Fairfax, United States Inova Health System Full time
Job Description

Inova Health System is seeking a Patient Care Tech for a job in Fairfax, Virginia.

Job Description & Requirements
  • Specialty: Patient Care Tech
  • Discipline: Allied Health Professional
  • Start Date: ASAP
  • Duration: Ongoing
  • Shift: days
  • Employment Type: Staff


The Patient Care Coordinator III provides industry leading clinical coordination and facilitation services to meet the healthcare needs of patients entering the system. Works in a dynamic and team focused environment, must be highly organized, be able to communicate effectively in person and over multiple written and verbal electronic modalities. In addition, there must be a demonstrated proficiency in Call Center Operations, medical knowledge, and hospital policies and procedures.

Job Responsibilities

- Responsible for answering and mitigating calls and providing intake services on Specialty Lines.
- Interprets patient conditions, complaints, and diagnoses in order to route the patient to the appreciate sub-specialty service at client facilities.
- Coordinates with physicians, nurses, and other staff to affect smooth admission processes.
- Reads, reviews, and interprets multiple documents requesting services.
- Interact with client facility staff over the telephone to intake calls.
- Maintains multiple databases pertinent to their service line.
- Accurately inputs the calls for service in a Computer Aided Dispatch (CAD) system when required
- Accurately searches and inputs patient information into client Electronic Health Records (EHR).
- Documents and reports on activities throughout each shift on various spreadsheets, worksheets, and email formats.
- Notifies management of problems, concerns, and compliments received in real time.
- Generates performance reports using computer software.
- May perform additional duties as assigned

Additional Requirements
Experience - 2 years of experience with call center, customer service or related profession
Education - High School diploma or equivalent

Inova Job ID #655826. Posted job title: eligibility patient care coordinator 3 - bilingual