Member Experience Specialist

3 weeks ago

Pleasant Grove, United States VASA Fitness Full time
Job Description

POSITION DESCRIPTION


POSITION TITLE: Member Experience Specialist (MES)


COMPENSATION: Base rate of $11.40 per hour, plus $2 - $4 commission eligibility for memberships and personal training sales


 


JOIN OUR TEAM


 


At VASA Fitness, we want to create an uplifting experience for everyone by offering inclusive, accessible, and on-trend fitness. The foundation of our brand is rooted in a culture centered on unity, passion, love, integrity, fun, and trust. Because our culture is alive--embodied by members and team members alike--VASA is a place where lives are changed because of authentic connections made within our supportive community.


We're proud to be a 'Great Place to Work' certified company


BENEFITS


We offer a competitive, all-encompassing benefits package which includes healthcare benefits for employees who work 20+ hours per week. All employees receive two complimentary gym memberships--one for themselves and another to give away--plus 401k options.



  • 30+ hours per week employees: Paid Time Off (hourly), Health, Dental, Vision Benefits and Paid Parental Leave (in addition to above)
  • 40 hours per week employees: Flexible Vacation Plan (salary) & Paid Holidays (in addition to above)

 


Come join VASA Fitness and work with a passionate, fun, and united team


PURPOSE


The Member Experience Specialist is responsible for delivering a fun and meaningful experience to our members and guests every visit. This includes greeting our members in a friendly manner, creating personal connections with them, ensuring problems are reported in a timely manner, organizing equipment, and keeping the club sparkling clean. This is accomplished through the execution of our operational standards. The MES team is responsible for creating a great first impression of VASA Fitness, selling memberships, driving upgrades, and touring guests and members around the gym.


DELIVERABLES


Operational Responsibilities:


Commitment to Delivering a Fun and Meaningful Guest and Member Experience:



  • Demonstrates a genuine, kind attitude when interacting with Guests and Members.
  • Greet guests and members with a smile, eye contact, and courteous tone.
  • Be able to anticipate guest and member needs and respond accordingly by providing clear direction, accurate information, and support through our tools and technology.
  • Be familiar with our membership plans, pricing, amenities, add-on options, and class formats.
  • Provide club tours following the Guest to Member Journey, sell memberships, help members upgrade, book personal training consultations (PTC), and sign members up for personal training.
  • Consistently find ways to improve the Guest and Member experience by sharing member feedback with leadership and collaborate with their team to implement ideas.

Upholds VASA Operational Standards:



  • Execute daily responsibilities to VASA's high standards, which is done by following guest and member check-in processes and procedures, completing daily cleaning and hourly club walks, restocking merchandise, and processing REVIVE sales.

  • Customer Support Specialist

    3 days ago

    Pleasant Grove, United States Peak Living, LLC Full time

    Depending on Experience *Peak Living is currently seeking a Customer Support Specialist to join our growing team!* At Peak Living, our employees love where they work. We are a full-service real estate management company with communities across the United States. Peak Living is uniquely positioned for growth as it continues expansion through acquisitions. We...

  • Customer Experience Specialist

    3 days ago

    Pleasant Hill, United States Best Buy Full time

    **Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Occasional Seasonal Entry Level Store Associates The Best Buy Advisor engages customers using relationship skills and inspires them to see what's possible with technology. In addition, they build quality relationships with customers...

  • Client Services Implementation Specialist

    2 weeks ago

    Pleasant Grove, United States AEGIS PAYROLL Full time

    Aegis Payroll is a small PEO in Utah. We are seeking a Client Services Implementation Specialist to join our team and help streamline the onboarding and implementation process for our payroll clients. In this role, you will be responsible for managing the successful implementation of our payroll services for new and existing clients, ensuring a smooth...

  • Client Services Implementation Specialist

    2 weeks ago

    Pleasant Grove, United States AEGIS PAYROLL Full time

    Job DescriptionJob DescriptionAegis Payroll is a small PEO in Utah. We are seeking a Client Services Implementation Specialist to join our team and help streamline the onboarding and implementation process for our payroll clients. In this role, you will be responsible for managing the successful implementation of our payroll services for new and existing...

  • Temporary Member Advisor Specialist | Onsite

    21 hours ago

    Maple Grove, United States Dahl Consulting Full time

    Duration: Through the end of 2024Location: Onsite in Maple Grove, MNPay: $23/hrJob SummaryTo promote appropriate company products and services while maintaining a friendly, helpful demeanor when working with Medicare members to ensure customer satisfaction by identifying their health plan and prescription needs and addressing and/or solving concerns.Overview...

  • Temporary Member Advisor Specialist | Onsite

    15 hours ago

    Maple Grove, United States Dahl Consulting Full time

    Duration: Through the end of 2024Location: Onsite in Maple Grove, MNPay: $23/hrJob SummaryTo promote appropriate company products and services while maintaining a friendly, helpful demeanor when working with Medicare members to ensure customer satisfaction by identifying their health plan and prescription needs and addressing and/or solving concerns.Overview...

  • Temporary Member Advisor Specialist | Onsite

    1 day ago

    Maple Grove, United States Dahl Consulting Full time

    Duration: Through the end of 2024Location: Onsite in Maple Grove, MNPay: $23/hrJob SummaryTo promote appropriate company products and services while maintaining a friendly, helpful demeanor when working with Medicare members to ensure customer satisfaction by identifying their health plan and prescription needs and addressing and/or solving concerns.Overview...

  • Outreach Care Specialist Lead

    5 days ago

    Beech Grove, United States Elevance Health Full time

    Outreach Care Specialist Lead Location: This is a community, field based position in Indianapolis, IN. Ideal candidates will reside in Marion county, Indiana. The Outreach Care Specialist Lead is responsible for ensuring that appropriate member treatment plans are followed on the most complex cases and for proactively identifying ways to improve the health...

  • Production Specialist

    1 week ago

    Grove City, United States Career Concepts Full time

    Production SpecialistWe are seeking a dedicated and skilled Full Time Production Specialist to join our team. The Production Specialist will play a crucial role in our manufacturing or production process, ensuring the efficient and high-quality production of our products. If you have a passion for working in a fast-paced production environment and possess...

  • Support Specialist

    1 day ago

    Downers Grove, United States Michaels Stores Full time

    Support Specialist page is loaded **Support Specialist** **Support Specialist** locationsDowners Grove-1516 Butterfield Rd, Ste A time typePart time posted onPosted 2 Days Ago job requisition idR00123203 Store - CHI-DOWNERS GROVE/FINLEY, IL**We're here for the Makers! Come be a part of the team where innovation and teamwork come together to support the most...

  • Production Specialist

    4 days ago

    Grove City, United States Career Concepts Full time

    Production Specialist We are seeking a dedicated and skilled Full Time Production Specialist to join our team. The Production Specialist will play a crucial role in our manufacturing or production process, ensuring the efficient and high-quality production of our products. If you have a passion for working in a fast-paced production environment and possess...

  • Case Management Specialist

    5 days ago

    Mount Pleasant, United States Goodwill Industries of Northeast Texas Full time

    Job DescriptionJob DescriptionWe are seeking a dedicated Case Management Specialist to join our team here at Goodwill Industries of Northeast Texas. In this role, you will be responsible for managing cases, maintaining accurate records through heavy data entry, and ensuring timely monthly check-ins with employees. The ideal candidate will have a strong...

  • Sourcing Specialist

    3 weeks ago

    Morton Grove, United States Onyx Procurement Solutions Full time

    **Onyx Procurement Solutions**, located in Morton Grove, is your premier consultant in all areas of healthcare spending. Specializing in the world of Skilled Nursing, Assisted Living as well as various other areas of acute and long-term care facilities. We are looking for a highly motivated Sourcing Specialist to assist the company in creating strong...

  • HSE Specialist

    2 weeks ago

    Pleasant Gap, United States Graymont Full time

    Summary Graymont (PA) is seeking a qualified individual that can fill the role of HSE Specialist. This position is responsible for supporting the HSE department, which manages facility-wide health, safety, and environmental initiatives. This particular role will be more environmental-focused; however, the HSE Specialists will work together to support...

  • Hourly Crew Members

    2 weeks ago

    Newton Grove, United States Smithfield's Chicken 'N Bar-B-Q Full time

    Job DescriptionJob DescriptionSmithfield's Chicken 'N Bar-B-Q is a rapidly growing restaurant and franchise company with over 30 locations in North Carolina. We offer a fast-paced and rewarding work environment, hands-on training, and a performance-based career advancement program. With multiple locations on the horizon, the opportunities for...

  • Media Specialist

    1 week ago

    Cottage Grove, Minnesota, United States South Washington County Schools, ISD 833 Full time

    0.90 FTE Media Specialist Crestview Elementary School Anticipated Start Date: On or around 8/19/2024.Compensation: Salary schedule based on , previous teaching experience and education.Benefits: Benefit information can be found on the District Website under . Please look under Forms & Publications for specific Insurance Premiums. License Requirement: Current...

  • Media Specialist

    5 days ago

    Cottage Grove, United States South Washington County Schools, ISD 833 Full time

    1.0 FTE Media Specialist Nuevas Fronteras Spanish Immersion Anticipated Start Date: On or around 8/19/2024.Compensation: Salary schedule based on , previous teaching experience and education.Benefits: Benefit information can be found on the District Website under . Please look under Forms & Publications for specific Insurance Premiums. License...

  • Media Specialist

    1 week ago

    Cottage Grove, United States South Washington County Schools, ISD 833 Full time

    0.90 FTE Media Specialist Crestview Elementary School Anticipated Start Date: On or around 8/19/2024.Compensation: Salary schedule based on , previous teaching experience and education.Benefits: Benefit information can be found on the District Website under . Please look under Forms & Publications for specific Insurance Premiums. License Requirement:...

  • MEMBER CARE COORDINATOR

    6 days ago

    Downers Grove, IL 60515, USA, United States w3r Consulting Full time

    Job Description: This position is responsible for: Conducting home health assessment Contacting identified members to inform and educate them on health care programs to address their personal health plan needs, engaging the member in discussion of adherence to personal health plans Responding to inquiries from members, and supporting the clinicians in the...

  • Front-End Software Engineering Team Lead

    2 weeks ago

    Pleasant Grove, United States Alianza, Inc. Full time

    Job DescriptionJob DescriptionAlianza believes the most important entity within the organization is the team and as such requires strong leadership. A software Engineering Team Lead must be technically strong in order to understand the context and domain in which the team operates as well as a strong leader of the team, delivering results and building a...