Customer Service Specialist

2 weeks ago


Santa Fe Springs, United States Specialty Cellars Full time
Job Description

Wine & Spirits Enthusiast: Be the Customer Service Star at Specialty Cellars

Intro & Specialty Cellars Culture:
Looking for a career where you can combine your passion for wine and spirits with exceptional customer service? Join our fun & collaborative team at Specialty Cellars, a national importer & California distributor. As a Customer Service Associate, you'll play a key role in ensuring our customers have a fantastic experience, contributing directly to our continued growth & success.

Why this role matters: You'll be the friendly face (or voice) our customers & sales team relies on, building relationships & ensuring their needs are met.

Key Duties:ALL\tProcess customer orders, communicate status updates, & resolve any issues.
•\tAnswer phone calls, confirm order details within time constraints, & support the sales team.
•\tGenerate invoices, manage accounts receivable, & ensure accurate record keeping.
•\tCoordinate with the warehouse & carriers to schedule deliveries.
•\tProcess customer payments, maintain accounts, & follow up on outstanding balances.
•\tGenerate sales, commission, & A/R reports & manage administrative tasks (filing, claims processing for deliveries).

Qualifications & Skills:
•\tPassion for the wine & spirits industry (a plus)
•\tStrong customer service focus with a commitment to building positive relationships.
•\tExcellent communication, time management, & organizational skills.
•\tProficiency in Microsoft Office Suite (Outlook, Word, Excel) and QuickBooks.
•\tAbility to think creatively, work independently, solve problems, & anticipate needs.
•\tSelf-motivated with a high level of accountability and a dedication to accuracy.

Ready to join our team? We offer a competitive salary, a fun and supportive work environment, & opportunities for growth within a thriving company.

Apply Now Submit your resume and cover letter to careers@specialtycellars.com

Check us out at:
www.specialtycellars.com

Job category: Sales and Marketing



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