Patient Services Representative

2 weeks ago


Reno, United States Skin Cancer and Dermatology Institute Full time
Job Description

Position Summary: This position under general supervision, operates as part of the care team performing

a variety of functions such as greeting patients, patient registration, insurance coverage and verification,

scheduling and telephone management.

Essential Duties and Responsibilities:

The following duties and responsibilities generally reflect the expectations of this position but are not

intended to be all inclusive. Other duties may be assigned.

• Answer telephone promptly and in a polite and professional manner

• Schedules and registers patient appointments and follows established procedures

• Handles a high volume of incoming calls.

• Responds to questions and concerns and directs them to appropriate location or department.

• Collects and enters all necessary demographic, clinical, billing and insurance information from

patients or responsible parties.

• Provides patient education by explaining preps and patient instructions for the scheduled

appointment

• Accesses EHR to communicate to clinical staff members and/or providers telephone encounters

using SBAR format and/or appropriate smart phrases

• Operates a multi-line telephone console

Experience Requirements

• Minimum one-year experience in customer service, preferably in a related clinical environment

Education, Licensure & Certification Requirements

• High School diploma or equivalent

• Associates degree or related healthcare certification, preferred

Knowledge, Skills and Abilities Requirements

• Strong attention to detail and accuracy, professional attitude, reliable

• Ability to handle confidential and sensitive information

• Ability to communicate in an active multi-office environment

• Ability to efficiently operate all job-related office equipment

• Ability to follow or provide verbal and written instructions

• Ability to relate to persons with diverse educational, socioeconomic and ethnic backgrounds

• Basic to intermediate computer operation

• Mathematical and/or analytical ability for basic to intermediate problem solving

• Specialty knowledge of systems relating to job function

Supervisory Responsibilities

This position has no supervisory responsibilities



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