Patient Services Representative
2 weeks ago
Position Summary: This position under general supervision, operates as part of the care team performing
a variety of functions such as greeting patients, patient registration, insurance coverage and verification,
scheduling and telephone management.
Essential Duties and Responsibilities:
The following duties and responsibilities generally reflect the expectations of this position but are not
intended to be all inclusive. Other duties may be assigned.
• Answer telephone promptly and in a polite and professional manner
• Schedules and registers patient appointments and follows established procedures
• Handles a high volume of incoming calls.
• Responds to questions and concerns and directs them to appropriate location or department.
• Collects and enters all necessary demographic, clinical, billing and insurance information from
patients or responsible parties.
• Provides patient education by explaining preps and patient instructions for the scheduled
appointment
• Accesses EHR to communicate to clinical staff members and/or providers telephone encounters
using SBAR format and/or appropriate smart phrases
• Operates a multi-line telephone console
Experience Requirements
• Minimum one-year experience in customer service, preferably in a related clinical environment
Education, Licensure & Certification Requirements
• High School diploma or equivalent
• Associates degree or related healthcare certification, preferred
Knowledge, Skills and Abilities Requirements
• Strong attention to detail and accuracy, professional attitude, reliable
• Ability to handle confidential and sensitive information
• Ability to communicate in an active multi-office environment
• Ability to efficiently operate all job-related office equipment
• Ability to follow or provide verbal and written instructions
• Ability to relate to persons with diverse educational, socioeconomic and ethnic backgrounds
• Basic to intermediate computer operation
• Mathematical and/or analytical ability for basic to intermediate problem solving
• Specialty knowledge of systems relating to job function
Supervisory Responsibilities
This position has no supervisory responsibilities
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