Community Recovery Manager, Long-Term Hurricane Recovery

Job Description:

WHY CHOOSE US?

As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good.

We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference.

The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.

At the American Red Cross, your uniqueness can shine

WHAT YOU NEED TO KNOW (Job Overview):

We are currently seeking an innovative recovery professional to serve as a Community Recovery Manager for the Hurricane Helene NC & TN Long-Term Recovery Program. This position will reside within an assigned geographic area in Western North Carolina.

This is a term-limited, benefits eligible position expected to last through January 2027 with the opportunity to extend based on business need. We are looking for someone in or near Boone NC.

As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. We depend on the many generous contributions of time, blood, and money from the American public to support our lifesaving services and programs. If you share our passion for helping people, join us in this excellent career opportunity.

Helene made landfall in the Florida Big Bend on Thursday, September 26, 2024, before continuing northward and weakening across Georgia, northwest South Carolina, western North Carolina, eastern Tennessee, and Kentucky. Helene brought devastating wind damage and catastrophic flash flooding to these areas before merging with an upper level low centered over the Tennessee and Ohio Valleys. The former hurricane continued to linger across the region for several days before finally ejecting off to the northeast on Monday, September 30. The American Red Cross will be standing up a long-term recovery field structure across the impacted area to provide recovery programming and services to individuals, households, and communities affected by the storm.

The Hurricane Helene Long-term Recovery Community Recovery Manager (CRM) reports to the Senior Community Recovery Manager, Hurricane Helene NC & TN Long-Term Recovery and serves as support in a Red Cross region when a Recovery Program is implemented post-disaster. Managers are assigned to specific counties and play a primary role in solidifying relationships with partner organizations of all types, providing support, training, and technical expertise in community settings where organizations and individuals come together to work toward recovery. Managers collaborate with regional and chapter employees and volunteers to build capacity in the local community for the disaster cycle. This role will work closely with regional, chapter, and National Headquarters volunteers and employees. This is a hybrid position working in Ashe, Avery, Caldwell, Mitchell, Watauga, Yancey and surrounding counties in North Carolina; frequent travel to these counties for meetings and other activities will be required.

WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities):

• Responsible for ensuring the American Red Cross is engaged with all Long-Term Recovery Groups post-disaster within a defined territory and participating in LTRG meetings
• In collaboration with the Chapter Executive Director, Community Disaster Program Manager, Community Disaster Program Specialist, and other internal stakeholders liaise with voluntary, faith-based and community-based organizations (VOAD community), as well as emergency management community, for post-disaster recovery planning within a defined territory
• Ensures that community efforts and Red Cross services reach all affected populations, especially vulnerable and underserved communities
• Act as SME to Community Disaster Program Managers and Specialists and volunteers within defined territory on issues relevant to meeting client needs and maintaining client focus of all response and recovery activities
• May serve as a subject matter expert (SME) for the Disaster Case Management Program (Federal/State Program) and provide support to disaster case management planning with multi-agency partners (government and non-government)
• Support provision of assistance to individuals and households with remaining unmet needs and qualifying barriers to recovery
• Under the direction of management, liaise with NHQ Long-Term Recovery partners to ensure consistency in service delivery across the American Red Cross
• In collaboration with regional Disaster Cycle Services, build and manage team of community recovery volunteers to execute community engagement strategy in designated area
• Other duties as assigned

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Scope

Individual contributor that is fully proficient in applying subject matter knowledge; knowledge based acquired from several years of experience in particular area. Works independently; may instruct or coach other professionals.

WHAT YOU NEED TO SUCCEED (Minimum Qualifications):

Education: Bachelor's degree required.
Experience: Minimum 5 years of related experience or equivalent combination of education and related experience required.
Management Experience: n/a
Skills & Abilities: Proven track record of collaboration, facilitation, problem solving, strategic management, and partnership management. Ability for data analysis, planning, technical writing, public speaking, project management, data entry and management, organizational development and process improvement. Individual must be analytical, customer oriented, flexible, organized, and able to operate with an orientation toward solutions with a strategic focus, and team orientation. Ability to work on a team.
Deployment Requirement: Disaster employees are required to deploy to disaster relief operations outside of their region at a minimum of once a year. Deployments contribute to skill building, career development and exposure to different types of disasters. Employees must meet all training and physical capacity requirements for deployment.

Travel: Frequent travel to these counties for meetings and other activities will be required. Must have a Valid Driver’s License.

* Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted).
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Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The work environment will consist of moderate noise (i.e. business office with computers, phones and printers, light traffic). The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time

BENEFITS FOR YOU:

We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn.

• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 15 days a year; based on FLSA status and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with 5% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

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Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.

AmeriCorps, the federal agency that brings people together through service, and its partners — the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance — launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.

Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.

To view the EEOC Summary of Rights, click here: Summary of Rights