Associate, Member Ops Billing

4 weeks ago

Tarrytown, United States MVP Health Care Full time
Job DescriptionAssociate, Member Ops Billing

Headquarters Office, 625 State Street, Schenectady, New York, United States of America • Rochester Office, 20 S. Clinton Ave, Rochester, New York, United States of America • Tarrytown Office, 303 South Broadway, Tarrytown, New York, United States of America Req #2198

Wednesday, September 25, 2024

At MVP Health Care, we're on a mission to create a healthier future for everyone - which requires innovative thinking and continuous improvement. To achieve this, we're looking for a Member Ops Billing & Enrollment Associate to join #TeamMVP. If you have a passion for teamwork and providing best of class customer service, this is the opportunity for you.

What's in it for you:
  • Growth opportunities to uplevel your career
  • A people-centric culture embracing and celebrating diverse perspectives, backgrounds, and experiences within our team
  • Competitive compensation and comprehensive benefits focused on well-being
  • An opportunity to shape the future of health care by joining a team recognized as a Best Place to Work for and one of the Best Companies to Work For in New York

Qualifications you'll bring:

    • An associate's degree in a business/accounting/math related area preferred, but not required
    • Two years of experience in customer service, accounts receivable, or other related industries
  • The availability to work full-time, virtually within New York State
  • Strong analytical and problem-solving skills
  • Excellent computer experience including Microsoft Excel and Word
  • Curiosity to foster innovation and pave the way for growth
  • Humility to play as a team
  • Commitment to being the difference for our customers in every interaction

Your key responsibilities:

  • Completing the team's daily workload including billing and payment related transaction processing, reconciliation, and research, for all assigned accounts
  • Working closely with multiple internal departments to provide excellence in servicing all MVP customers, including member direct bill and employer group accounts
  • Interacting directly with MVP customers to ensure correct billing, payment allocation and collection activity
  • Accurately process reconciliations and/or payment transactions daily, maintaining weekly and monthly Excel spreadsheets, working various reports, multi-tasking projects, and the completion of incoming customer requests within the department
  • Must be able to collaborate as a team player or work independently
  • Ability to determine discrepancy root cause and recommend solutions
  • Required to meet departmental quality control standards and deadlines
  • Performing other duties as assigned
  • Contribute to our humble pursuit of excellence by performing various responsibilities that may arise, reflecting our collective goal of enhancing healthcare delivery and being the difference for the customer

Where you'll be:

Remote/Virtual with ability to come into the Schenectady, Rochester or Tarrytown offices for special events and training

Pay Transparency
At MVP, we are committed to providing competitive employee compensation and benefits packages. The base pay range provided for this role reflects our good faith compensation estimate at the time of posting. Specific employment offers and associated compensation will be made individually based on several factors, including but not limited to geographic location; relevant experience, education, and training; and the nature of and demand for the role.

Affirmative Action
MVP is an Affirmative Action/ Equal Employment Opportunity (PDF). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, genetic information, veteran status, or any other basis, e.g., Pay Transparency (PDF), and the Know your Rights protected by applicable federal, state or local law. Any person with a disability needing special accommodations to the application process, please contact Human Resources at hr@mvphealthcare.com .

Other details
  • Job Family Claims/Operations
  • Pay Type Hourly
  • Min Hiring Rate $20.00
  • Max Hiring Rate $28.00

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