Customer Sales Guide

2 months ago

Union City, United States DriveTime Full time
Job DescriptionWhat's Under the Hood

DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms and on their path to ownership.

You can find DriveTime's tire tracks across the nation with dealerships where we embrace a transparent pricing approach, eliminating haggling and gimmicks and reconditioning centers where we breathe new life into pre-owned vehicles. Regardless of where you're located, if you've got DRIVE and you're looking to make an impact, we'd love for you to make a difference with us

That's Nice, But What's the Job?

Responsibilities of the Job (Or Better Known as, Your Next Destination)

Responsible for being fully involved in sales and customer experience activities, both virtual and in-store. Performs various detailed tasks throughout the dealership such as preparing titles, loan documents and taking down payments. Takes customers on test drives, demonstrating vehicle features.
  • Is fully involved in sales and customer experience activities, both virtual and in-store. This includes all forms of communication and paperwork prior to a customer visit as well as in-person to provide solutions and complete the purchase.
  • Partner with Managers and other Customer Experience Guides to delegate tasks and responsibilities, meeting customer and company needs.
  • Understands and executes all administrative responsibilities including but not limited to deal documentation, underwriting, cash handling, inventory management, and meeting company provided expectations.
  • Understands and executes company directives, initiatives, and expectations.
  • Making phone calls, scheduling appointments, answering questions and educating potential customers about their options.
  • Collaborating with team members to reach sales targets.
  • Opening/closing the dealership when needed.


Knowledge, Skills and Abilities (The Good Stuff)
  • Professional and persuasive communication skills; must have the ability to ask for the sale and handle customer requests.
  • Required; at times to work a flexible schedule including early mornings, evenings and Saturdays.
  • Understanding the characteristics, features, and capabilities of all vehicles, and providing customers with detailed information.
  • Must execute the highest attention to detail when assisting with the sale processes.
  • Must be able to retain training instruction, implement feedback received, and adapt to any and all changes in processes:
    Phase 1: Customer Engagement and Experience
    Phase 2: Inventory Management and Dealership Workflow/Operations
    Phase 3: Titles, Loans and Vehicle Processes
  • Must practice strict discretion when dealing with sensitive information and account information.
  • Must be comfortable operating and parking vehicles on and off the lot.
  • Must be able to work autonomously and take ownership on assigned tasks.
  • Must assure the highest level of customer experience and satisfaction.


Requirements (a.k.a. What You Need to Get the Job Done)
  • Associates or bachelors preferred OR equivalent experience.
  • 3+ years of related work experience such as customer service, sales, or retail industry.
  • Valid driver's license and acceptable driving record for the previous 3 years.
  • Must be at least 18 years of age.
  • Ability to pass a drug test and a background check.


So What About the Perks? Perks matter
  • Medical, dental, and vision, oh my DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.
  • But Wait, There's More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
  • Growth Opportunities. You grow, I grow, we all grow But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
  • Tuition Reimbursement. We're as passionate about your professional development as you are. With that, we'll put our money where our mouth is.
  • Wellness Program. Health is wealth This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities
  • Gratitude is Green. We offer competitive pay across the organization, because, well... money matters
  • Consistent Work Schedule. We are strong believers in work/life balance. We're closed on Sundays to give our employees valued time with family and friends.
  • Teamwork, Makes the Dream Work. Be part of a winning team and get winning results. Monthly bonus share, sales contests, and other perks to recognize a job well done.
  • World Class Training and Development. Starting as a Customer Sales Guide, you can quickly certify on higher levels and prepare for the next role with our manager training programs.
  • Paid Time Off & Paid Holidays. Not just lip service: we work hard, to play hard.


Anything Else? Absolutely.

DriveTime Family of Brands is Great Place to Work Certified And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we'll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don't forget Phoenix Business Journal Healthiest Employers (okay, we'll stop there)

Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.

And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment

  • Sr. Customer Sales Manager, Kroger Meat

    3 weeks ago

    Union, United States Kraft Heinz Company Full time

    Job Description Here at Kraft Heinz, our US Sales team aspires to be an Indispensable Partner with a Growth and Winning Mindset, acutely focused on Superior Execution every day. This is our guiding compass to grow something great and make life delicious! The Senior Customer Sales Manager (Sr. CSM) drives Kraft Heinz selling efforts, Strategic development,...

  • Sr. Customer Sales Manager, Kroger Meat

    3 weeks ago

    Union, United States Kraft Heinz Company Full time

    Job Description Here at Kraft Heinz, our US Sales team aspires to be an Indispensable Partner with a Growth and Winning Mindset, acutely focused on Superior Execution every day. This is our guiding compass to grow something great and make life delicious! The Senior Customer Sales Manager (Sr. CSM) drives Kraft Heinz selling efforts, Strategic development,...

  • Bilingual Retail Sales Specialist

    1 month ago

    Union City, New Jersey, United States AlienVault Full time

    Job OverviewAre you a native Spanish speaker looking to leverage your language skills in a sales role? Do you have a passion for helping customers and driving sales growth? We're seeking a highly motivated and bilingual Retail Sales Consultant to join our team!Key Responsibilities:Utilize a consultative sales approach to guide customers through their options...

  • Customer Service Representative

    4 weeks ago

    League City, Texas, United States Cellular Sales Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:* Provide ongoing support to our...

  • Bilingual Retail Sales Consultant

    2 weeks ago

    Union City, New Jersey, United States AlienVault Full time

    Job OverviewAre you fluent in Spanish and English? We're looking for a Retail Sales Consultant to join our team. As a bilingual sales professional, you'll play a key role in creating meaningful connections with every customer, using your personalized sales expertise to meet sales targets and earn your commission. With AT&T's full suite of products at your...

  • Sales Associate

    3 weeks ago

    Union City, Pennsylvania, United States Country Fair Full time

    Key Responsibilities:Sales Associates at Country Fair are the face of our company, providing exceptional customer service and ensuring a positive experience for our valued customers. Key responsibilities include assisting customers on the sales floor, making our food products, and supporting the checkout process. You will also be an Ambassador of Good Will,...

  • Customer Service Representative

    4 weeks ago

    League City, Texas, United States Cellular Sales Full time

    Job OverviewThe Consumer Support Representative will provide ongoing support to our sales force by conducting research, preparing reports, and handling information requests.Assist in several areas to maintain functioning work processes. Communicate and work with multiple areas of the organization including Sales Consultants, customers, and leadership....

  • Customer Support Specialist

    4 weeks ago

    League City, Texas, United States Cellular Sales Full time

    About the RoleThe Consumer Support Representative will provide ongoing support to our sales force by conducting research, preparing reports, and handling information requests.Responsibilities include:Assisting in several areas to maintain functioning work processesCommunicating and working with multiple areas of the organization, including Sales Consultants,...

  • Sales Associate

    4 weeks ago

    Union, Kentucky, United States J. Jill Full time

    Job Summary:As a Sales Associate at J. Jill, you will be responsible for providing exceptional customer service and creating a positive shopping experience for our customers. Your primary goal will be to build strong relationships with our customers, understand their needs, and provide personalized recommendations to help them find the perfect outfit.Key...

  • Sales & Customer Service Associate

    6 months ago

    Union City, United States Massage Envy Full time

    Overview: Where Better Careers Begin! Massage Envy Spa Union Landing 30963 Courthouse Drive Union City, CA 94587 Do you have a passion for helping others? At the Massage Envy Spa Union Landing franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent...

  • Sales Associate

    4 weeks ago

    Union, Kentucky, United States Lands' End Full time

    Job Summary: As a Sales Associate at Lands' End, you will be part of a talented team that represents the brand to customers by providing exceptional service in a professional, courteous, and helpful manner.Key Responsibilities:Drive sales by utilizing approved consultative selling practices to identify customer needs and provide appropriate solutions.Provide...

  • Retail Sales Associate

    1 month ago

    Union, Kentucky, United States Gap Inc. Full time

    Job Summary:As a Sales Associate at Gap, you will be responsible for providing exceptional customer service and driving sales through suggestive selling. You will work closely with the sales floor team to maintain a neat and organized work center, and support the cash wrap, fitting room, and back of house as needed.Key Responsibilities:Handle customer...

  • Insurance Sales Professional

    4 weeks ago

    Union Springs, Alabama, United States Alfa Insurance Sales Representative Full time

    Job OverviewAs a Sales Representative with Alfa Insurance, you will play a critical role in delivering exceptional customer service and driving business growth. You will be responsible for prospecting new business, quoting and binding policies, handling customer inquiries, and providing support to agents and service center staff.Key ResponsibilitiesProspect...

  • Bilingual Spanish Retail Sales Consultant

    2 months ago

    Union City, United States AlienVault Full time

    Job Overview Job Description:Do you speak Spanish and English? If you do, we're looking for you Our Retail Careers come with awesome perks and may include additional starting pay if you are bilingual.It's time to take your sales career to the next level. Every day you'll be at the center of it all. Your goal? Create meaningful connections with every...

  • Customer Service Representative

    4 weeks ago

    Union City, Georgia, United States Walgreens Full time

    At Walgreens, we're looking for a Customer Service Associate to join our team. As a key member of our retail sales team, you'll be responsible for delivering exceptional customer experiences and providing top-notch service to our customers. Your duties will include registering sales on assigned cash registers, recommending items for sale, and providing...

  • Customer Service Representative

    4 weeks ago

    Haines City, Florida, United States Pinnacle Sales Group Full time

    About Pinnacle Sales GroupWe are a professional sales, logistics, and marketing services provider for manufacturers of fine kitchen, bath, and outdoor living products. Our comprehensive suite of services includes product training, support, and marketing solutions for manufacturers, distributors, dealers, contractors, and end-users.Job SummaryWe are seeking a...

  • Customer Service Representative

    4 weeks ago

    Union City, Georgia, United States Walgreens Full time

    As a Customer Service Associate at Walgreens, you will deliver exceptional customer experiences by modeling and providing a distinctive and delightful service. Your responsibilities will include registering sales on assigned cash registers, providing courteous and efficient checkout service, and recommending items for sale to customers. You will also have...

  • Customer Service

    1 month ago

    Union City, United States GP Mobile Full time

    Job Overview Retail Sales Representatives (RSR) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They’re brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer...

  • National Sales Director

    3 weeks ago

    Union, United States Management Business Solutions Full time

    The company is a leading provider of Flexible Automation Systems for sheet metal manufacturing, recognized as a technology leader in automation. Located near Cincinnati, Ohio, the company is a wholly owned subsidiary of a European parent. They are a well-established and rapidly expanding organization poised to broaden our business horizons. ...

  • National Sales Director

    3 weeks ago

    Union, United States Management Business Solutions Full time

    The company is a leading provider of Flexible Automation Systems for sheet metal manufacturing, recognized as a technology leader in automation. Located near Cincinnati, Ohio, the company is a wholly owned subsidiary of a European parent. They are a well-established and rapidly expanding organization poised to broaden our business horizons. ...