Spa Receptionist, Kohler Waters Spa

2 weeks ago


Kohler, United States KOHLER Full time
Job Description

Spa Receptionist, Kohler Waters Spa 

Work Mode: Onsite

Location: Kohler, WI

Opportunity

Our Kohler Waters Spa team at The American Club Resort
offers more than 50 innovative spa services using the healing properties of
Earth’s mineral-rich waters and is one of only 64 five-star spas
worldwide. Join our world-class team of spa professionals and help our
guests renew and recharge while they experience five-star living at its
finest. 

Specific responsibilities include:

  • Consistently
    provide service and maintain cleanliness standards at a Forbes 5-Star
    level
  • Proficiently
    use Property Management System (and related systems) to correctly process
    transactions, complete orders and accurately book/edit spa treatments
  • Ensure
    accuracy of all reservations
  • Maintain
    knowledge of spa treatments, spa policies, spa amenities, food &
    beverage and overall resort options and ability to communicate with our
    guest
  • Support
    all spa retail activities outside of retail team hours
  • Process
    all retail transactions paying special attention to attaching therapist
    names to sales for commission purposes
  • Receive
    guest feedback/complaints and, with supervision, resolve any guest/staff
    issues as they arise
  • Enforce
    spa policies (service requirements, age restrictions, guest behavior,
    etc.) with supervision/support to maintain a relaxing spa atmosphere
  • Maintain
    facility safety, cleanliness and guest amenity standards
  • Replenish
    guest amenity items including Coffee, Hot Water, Creamer and Infused Water
    for both upper level public spaces and Finishing Spa
  • Clean
    public restroom including toilet, sink and mirror and replenish toilet
    paper and hand towels
  • Support
    spa food & beverage operations including obtaining of servicing
    license to uphold liquor safe handling requirements. Includes
    preparing and serving food & beverage items outside of café hours

This is a part time year-round position, working weekdays
and weekends. Shifts will vary between 7:00am and 9:00pm.

Skills/Requirements

  • Must
    be 18 years or older to apply
  • Prior
    customer service experience within a spa environment preferred, but not
    required
  • Strong
    communication skills and ability to work in a fast paced environment
  • Ability
    to obtain and maintain liquor servicing license upon hire

CUSTOM.PAY.TRANSPARENCY

Why Work at Kohler Co.?

Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates’ development to make that happen.  So, we offer ongoing investment in each individual’s personal development and the opportunity to collaborate with others across functions and roles at Kohler.  

In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more

About Us

Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities.  We invite you to learn more about our culture and company at www.kohlercompany.com.

It is Kohler’s policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran.  If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact kohlerjobs@kohler.com.  Kohler Co. is an equal opportunity/affirmative action employer.  

We invite you to learn more about equal employment opportunity by reviewing the Federal EEO is the Law and the EEO is the Law Supplement .



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