Service Manager

2 weeks ago

Houston, United States Coolsys Full time
Job Description

Overview:
With over 150 years of experience, and headquartered in Southern CA, CoolSys is the market-leading indoor environment solutions company. Our full spectrum of best-in-class services includes HVAC & refrigeration installations, remodels, service & maintenance; and energy solutions, including controls and lighting. CoolSys serves customers in the retail, commercial, food service, educational, healthcare, and industrial markets.

WHY JOIN US

We understand that hiring great people is the foundation of everything we do. Our employee benefits packages include:

  • Competitive pay
  • Medical, Dental, Vision and Prescription coverage
  • Paid vacation and holidays
  • 401(K) match
  • Life insurance, AD&D and long-term disability
  • Tuition reimbursement
  • Opportunities available nationwide
  • Employee discounts on vehicles, hotels, theme parks, select cell phone bills and so much more
  • Pet Insurance
  • Legal Plan, and ID Theft Protection
Responsibilities:
The Service Manager works with the Branch Manager and is responsible for the profitable delivery of HVAC and refrigeration services for a specific branch or branches.
  • Reports to the Director of Service .
  • Manage revenue, margins, and PM adds by tech.
  • Recruiting, hiring, and development of technical workforce .
  • Forecasts manpower requirements.
  • Technical support and training to our technicians .
  • Delivery & Accountability of goals and metrics for assigned technician group .
  • Ensures customer requirements are followed and calls are completed on a timely basis.
  • Ensures customer rules are accurately adhered to and approves work orders.
  • Reviews dashboards and financial reports and takes appropriate action .
  • Manages and maintains fleet, parts, and materials inventory, and resolves discrepancies or problems in a timely manner.
  • Resolves issues or problems that impact customer satisfaction.
  • Develops and maintains long-term relationships with customers and subcontractors.
  • Conduct weekly service and safety meetings for all technicians .
  • Weekly quality assurance on work performed at customer facilities .
  • Evaluate and perform annual reviews with Branch Managers .
  • Perform inspections of customer assets, technicians, and fleet .
  • Create, communicate, and send weekly activity schedules to the Branch Manager, Service Director , and VP.
Qualifications:
  • High school diploma, GED, or completion of trade program or technical school. A college degree is a plus.
  • 10 + years of experience in refrigeration/HVAC service, commercial construction, or a related industry.
  • Knowledge of commercial refrigeration and HVAC principles and practices, including service hour estimation, labor forecasting, and multiple disciplines involved in area of responsibility.
  • Proficiency in understanding and managing P&L.
  • Demonstrated business acumen .
  • Proficiency in managing multiple assignments, setting and balancing competing priorities with strong organizational skills and ability to multitask .
  • Ability to solve problems and apply good judgment.
  • Excellent verbal/nonverbal and written communication and presentation skills.
  • Strong customer service skills, including an ability to proactively address customer issues and concerns and the ability to forge strong working relationships with customers.
  • Knowledge of job site safety, ability to oversee work activities to ensure safe work practices and safety rule compliance.
  • Ability to understand and follow all company policies and procedures and all applicable State and Federal laws.
  • Ability to use typical business tools including E-Mail, Word, Excel, Work Order/Dispatch Software, Enterprise Resource Planning (ERP) software, etc.
  • Good driving record.
  • Strong leadership skills, with demonstrated experience managing a diverse and multi-discipline workforce.
  • Proficient in coaching, training, developing , and building a team.
  • Proficient in managing time, delegating assignments , and following through to ensure good results.
Join Us:
Today, there are 22 different companies that make up the CoolSys family of brands . Our valued employees are at the heart of our continued growth and success. We invite you to be part of that growth

Connect with us on Facebook and on Twi t ter .

Coolsys is an EEO/AA Employer. All qualified individuals - Including all ages, colors, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics are encouraged to apply.

Pre-employment background screening (criminal and MVR ) a nd drug testing (including for marijuana) are required for all positions. Coolsys will consider qualified applicants with criminal histories in a manner consistent with federal law, state law, or local ordinance.

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