Customer Service Representative

5 months ago

Palm Bay, United States Community Choice Financial Family of Brands Full time
Job Description

Overview:

As a Customer Service Representative, you will use your love for business, people, and the community coupled with your passion for customer service to build relationships. You will serve as a vital contributor to our Store Operations team and demonstrate your motivation by seizing learning and training opportunities to help launch your career. We'll be an advocate for your growth by providing you resources to help develop your skillset, turning your passion into a rewarding career.

Responsibilities:

Provide an exceptional customer experience throughout the full cycle of the loan or pawn process by educating consumers and making recommendations based on their financial needs.

 

Assist in customer account management by accepting payments, monitoring, and managing customer appointments.

 

Work to meet Company-set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events.

 

Develop customer relationships to build new business, maintain store profitability, and further brand loyalty and recognition. 

 

Conduct vehicle appraisals accurately using the assessment tool.

 

Enter and maintain customer information in the Point-of-Sale system with accuracy and integrity.

 

Uphold compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.

 

Utilize personal vehicle to complete bank deposits and other Company business throughout the workday.

 

Work efficiently in a rapidly changing environment and handle multiple challenging tasks with ease to meet individual and team performance standards.

 

Utilize strong interpersonal skills to communicate and interact with customers and Team Members at all levels.

 

Ability to maintain a full-time work schedule with regular in-person attendance, including limited Saturday hours, is required for this position. A full-time work schedule for this position includes, at a minimum, 40-hours per week.*

 

*Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand entity and at the sole discretion of the Company. Speak with your recruiter for the most up-to-date hourly requirements.

Qualifications:
  • High School Diploma or equivalent required
  • Customer service, sales, or retail experience
  • Excellent verbal and written communication skills
  • Ability to work phone, Point of Sale, Microsoft Office, and other systems
  • Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated)
  • Must be at least 18 years of age (19 in Alabama)
  • Background check required (subject to applicable law)
  • Physical demands for this position frequently include: the ability to remain in a stationary position, move about inside and outside of the store, the ability to lift or move up to 25 pounds and the operation of mechanical controls, such as a keyboard.

 

Preferred Qualifications and Skills

  • Associate degree or higher
  • Bilingual English/Spanish is a plus and may be required for certain locations
What We Offer:

Our Benefits Include**:

 

  • A comprehensive new hire training program
  • Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development
  • Performance-based career advancement
  • Multiple coverage choices for medical insurance, all include free telemedicine and medical spending account (HSA/FSA) options
  • Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program
  • Company-Sponsored Life and AD&D Insurance
  • Voluntary benefits, including dental, vision, short-term and long-term disability plans, accident, critical illness, hospital confinement insurance, and even pet insurance
  • Paid Time Off (Accrue 12 days per calendar year plus additional days for each year of service after the first year of employment)
  • Diverse Culture and Inclusive Environment

**Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.

 

About Us

 

InstaLoan® has been operating in Florida since 2011 offering title-secured loans and products as well as signature loans. InstaLoan® also operates in New Mexico and focuses on providing an exceptional level of customer service while also making the loan process as quick and simple as possible.

 

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate.  Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.

 

Important: The Community Choice Financial® Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domains @ccfi.com, @titlemax.com, or @titlemax.biz. In-store positions are in-person only.

 

The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal-opportunity employer.

  • Customer Service Representative

    1 month ago

    Palm Bay, United States Circle K Full time

    Circle K - 900 Malabar Rd SW [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment...

  • Customer Service Representative

    4 weeks ago

    Palm Bay, Florida, United States Domino's Pizza LLC Full time

    As a Customer Service Representative at Domino's Pizza LLC, you'll be responsible for delivering exceptional customer experiences. Key responsibilities include greeting customers, taking orders, and maintaining a clean and organized store environment. You'll also be working with our Point of Sale system to ensure accurate orders. If you're passionate about...

  • Customer Service Representative

    5 months ago

    Palm Bay, United States U-Haul Full time

    Location: 4703 Babcock St NE, Palm Bay, Florida 32905 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative

    3 weeks ago

    Palm Bay, United States U-Haul Full time

    Location: 4703 Babcock St NE, Palm Bay, Florida 32905 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Retail Customer Service Representative

    4 weeks ago

    Palm Bay, Florida, United States EZCORP Full time

    Are you a customer service enthusiast looking for a career that offers growth opportunities and competitive pay? Look no further than EZCORP! As a Retail Customer Service Representative, you will be the face of our company, providing exceptional service to our customers and helping them find the perfect pawn items. With a strong focus on customer...

  • Customer Service Representative

    3 weeks ago

    Palm Bay, Florida, United States Domino's Pizza LLC Full time

    Domino's Pizza Team Member Job SummaryAs a Customer Service Representative at Domino's Pizza, you will be responsible for providing exceptional customer service and creating a positive experience for our guests. Your key responsibilities will include:Key Responsibilities:Greet customers and provide them with a positive and engaging experience.Take customer...

  • Customer Service Representative

    4 weeks ago

    Palm Bay, Florida, United States U-Haul Full time

    Job Summary:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at U-Haul. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring that our customers receive the highest level of support and assistance with their rental equipment needs.Key...

  • Retail Customer Service Representative

    4 weeks ago

    Palm Bay, Florida, United States EZCORP Full time

    Unlock Your Career Potential at EZCORPWe're seeking a highly motivated and customer-focused Retail Customer Service Representative to join our team at EZCORP. As a key member of our sales and service team, you'll play a vital role in delivering exceptional customer experiences and driving sales growth.Key Responsibilities:Provide exceptional customer...

  • Seasonal Customer Service Representative

    4 weeks ago

    Palm Bay, Florida, United States Bass Pro Inc Full time

    Job SummaryThe Customer Service Outfitter provides exceptional customer service while presenting customers with the benefits of becoming a CLUB Member. This role requires a strong commitment to world-class customer service, ensuring a pleasant and productive shopping experience for all customers.Key ResponsibilitiesProactively greet customers and present...

  • Customer Service Representative

    4 weeks ago

    Green Bay, Wisconsin, United States Wisconsin Public Service (WPS) Full time

    Wisconsin Public Service (WPS) is seeking a Customer Service Representative to join our Green Bay Customer Care Center team. As a key member of our team, you will be responsible for providing exceptional customer service to our residential customers, handling inquiries and resolving issues efficiently.Key Responsibilities:Handle residential inquiries...

  • Customer Service Representative

    4 weeks ago

    Green Bay, United States Wisconsin Public Service (WPS) Full time

    WPS, a subsidiary of WEC Energy Group, is seeking Customer Service Representatives in our Green Bay, WI location. Pay & Benefits:Starting pay is $21.96 and offers regular increases per the bargaining agreement.Benefits include:Medical/Dental/Vision Plan401K PlanPaid Time Off Paid HolidaysJob SummaryDo you enjoy guiding customers and taking control of...

  • Customer Service Representative

    4 weeks ago

    Palm Bay, Florida, United States Walgreens Full time

    Customer Service Associate at WalgreensAs a valued member of our team, you will be responsible for delivering exceptional customer service and creating a positive shopping experience for our customers.Key Responsibilities:Provide courteous, fair, and efficient checkout service to customersRecommend items for sale to customers and suggest trade-up and/or...

  • Customer Service Representative

    4 weeks ago

    Palm Bay, Florida, United States Domino's Pizza LLC Full time

    Domino's Pizza Team Member Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Domino's Pizza Team Member. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our customers.Key Responsibilities:Greet customers...

  • Customer Service Representative

    4 weeks ago

    Palm Bay, Florida, United States Wells Fargo Full time

    About Wells FargoAt Wells Fargo, we believe that a meaningful career is much more than just a job. It's about finding all of the elements that help you thrive, in one place. Our company culture is built on a foundation of teamwork, integrity, and respect for the well-being of our customers and employees. We're committed to helping our customers succeed...

  • Customer Service Associate

    4 weeks ago

    Palm Bay, Florida, United States Circle K Stores, Inc. Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key...

  • Customer Service Representative

    4 weeks ago

    Palm Bay, Florida, United States Wells Fargo Full time

    About this role:Wells Fargo is seeking a Teller to support customer engagement by processing transactions, sharing digital solutions, and making introductions to bankers. This role is part of our National Branch Network, where you will be part of the local community, helping provide financial services to residents, employees, and local businesses.Key...

  • Customer Service Representative

    4 weeks ago

    Palm Harbor, Florida, United States Domino's Pizza LLC Full time

    Customer Service RepresentativeDomino's Pizza LLC is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing excellent customer service to our customers, both in person and over the phone. You will be the face of our company, and your goal will be to ensure that every customer...

  • Customer Service Representative

    4 weeks ago

    Palm Bay, Florida, United States Hyatt Hotels Full time

    Front Desk Agent Job DescriptionAt Hyatt Hotels, we're passionate about creating a welcoming environment for our guests. As a Front Desk Agent, you'll play a key role in delivering exceptional service and ensuring a memorable stay for our guests.Key Responsibilities:Provide warm and efficient check-in and check-out experiences for guestsRespond promptly to...

  • Customer Service Representative

    4 weeks ago

    Palm Harbor, Florida, United States Circle K Stores, Inc. Full time

    Customer Service Representative OpportunityWe are seeking a skilled Customer Service Representative to join our team at Circle K Stores, Inc. The ideal candidate will have excellent communication skills and be able to work in a fast-paced environment.Responsibilities:* Provide exceptional customer service to our valued customers* Work flexible hours to meet...

  • Customer Service Representative

    3 weeks ago

    Palm Harbor, Florida, United States U-Haul Full time

    Customer Service Representative Job DescriptionU-Haul is seeking a friendly and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of U-Haul's exceptional service, ensuring that customers receive the help they need on their journeys. Your responsibilities will include inspecting and...