Field Service Associate II

2 weeks ago

Phoenix, United States Ebara Technologies Full time
Job DescriptionJob DetailsLevelExperiencedJob LocationPhoenix, AZ - Phoenix, AZPosition TypeFull TimeEducation LevelHigh SchoolSalary Range$29.00 - $35.00 HourlyTravel PercentageUp to 25%Job ShiftDayJob CategoryInstallation - Maint - RepairDescription

Under direct supervision, performs client-site servicing, repair and/or installation of company product(s). This job may include any aspect of product field support, including system hardware and software, and systems networking.

ESSENTIAL FUNCTIONS

  • Services equipment and/or products at customer sites or service centers to include, all contracted preventative maintenance, unscheduled maintenance, consumable changes, installations, and start-ups.
  • Ability to interpret operation manuals to determine the root cause of tool failures.
  • Provides documentation of preventative maintenance, downtime, issues, and time spent preparing reports for product movement and justification for on-site service. Must show proficiency in using customer systems.
  • Perform preventive maintenance with little supervision.
  • Ordering, expediting, and notifying customers or management when product replacement is necessary.
  • Diagnoses mechanical, hardware, software, and systems failures using service maintenance checklist and protocols.
  • Comply with Finesse training for proper maintenance of parts usage and transactions.
  • Complies with EBARA's safety policies, including participation in and completion of all required safety training.
  • Maintains a clean and safe working environment compliant with Ebara and customer safety policies.
  • Performs other duties as assigned.
Qualifications

Education

  • High School or an AS Associate of Science degree in Electronics, completion of an accredited basic electronics program, or equivalent experience.

Experience

  • Preferred: Two (2) to Six (6) years of work-related experience, preferably in the semiconductor industry.
  • Working knowledge of mechanical skills. Working knowledge of principles of semiconductor and/or vacuum technology.
  • Strong Customer Relations skills.

SKILLS & ABILITIES

  • Demonstrated ability to troubleshoot down to a component level.
  • Working knowledge of MS Office products including Excel, Word, Outlook, and PowerPoint.
  • Speaking in front of groups. Strong time management skills. Self-starter.
  • Demonstrated leadership and program management skills.
  • Strong relationship-building skills with the ability to collaborate and work effectively with internal colleagues and customers.
  • Demonstrated teamwork and organizational skills.
  • Demonstrated excellent written and oral communication skills.
  • Provide verification of good driving record if servicing customers offsite.
RequiredPreferredJob Industries
  • Other

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