Assistant Store Manager

3 weeks ago

Placerville, United States Community Choice Financial Family of Brands Full time
Job Description

Overview:

As Assistant Store Manager, you will serve as a trusted advisor to our customers looking for quick and reliable financial solutions. Our Assistant Store Managers develop their leadership skills in real-time by assisting the Store Manager with account management, customer outreach, and risk management. You will take part in overseeing, training, and coaching customer service representatives in the store while being a champion for compliance and ensuring Company standards are met. Your attention to detail and ability to follow the playbook will help foster the professional, respectful environment our customers and employees value. 

Responsibilities:

Train, coach, and supervise Customer Service Team Members to ensure adherence to quality standards, safety procedures, and Company policies.

 

Assess risk of financial transactions, evaluate, and accurately process loan/pawn applications, check cashing transactions and ancillary products. 

 

Develop customer relationships and complete inbound and outbound call campaigns daily to build new business, maintain store profitability, and further brand loyalty and recognition. Maximize customer success by offering ancillary products that fit their needs. 

 

Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer.

 

Oversee account management and recovery processes while maintaining a focus on customer service to prevent loss and charge-off accounts, including collection calls.

 

Ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations. Conduct store audits, create reports, and compile financial data to further ensure compliance of staff.

 

Monitor and maintain internal and external store appearance and cleanliness, addressing basic facility needs and scheduling maintenance services. 

 

Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.

 

Maintain a full-time work schedule with regular, in-person attendance, including weekends. A full-time work schedule for this position includes, at a minimum, 40 hours per week.*

 

*Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand entity and at the sole discretion of the Company. Speak with your recruiter for the most up-to-date hourly requirements.

Qualifications:
  • High School Diploma or equivalent required
  • Minimum one year experience in customer service, sales, or retail
  • At least 3 months of supervisory, key holder, or relevant leadership experience
  • Excellent verbal and written communication skills
  • Ability to work phone, Point of Sale, Microsoft Office, and other systems
  • Must be at least 18 years of age (19 in Alabama)
  • Background check required (subject to applicable law)
  • Ability to meet the physical demands of this position, which frequently include: the ability to remain in a stationary position, including standing up to 90% of the time, the ability to move and transport up to 25 pounds, the ability to move about inside and outside of the store, and the operation of mechanical controls, such as a keyboard.

Preferred Qualifications and Skills

  • Leadership in a sales or customer service-oriented position
  • Management experience in retail, convenience store, grocery, financial, service, or related industries
  • Experience in check cashing, document verification, money order processing
  • Bilingual English/Spanish is a plus and may be required for certain locations
What We Offer:

Our Benefits Include**:

  • A comprehensive new hire training program
  • Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development
  • Performance-based career advancement
  • Multiple coverage choices for medical insurance, all include free telemedicine and medical spending account (HSA/FSA) options
  • Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program
  • Company-Sponsored Life and AD&D Insurance
  • Voluntary benefits, including dental, vision, short-term and long-term disability plans, accident, critical illness, hospital confinement insurance, and even pet insurance
  • Paid Time Off (Accrue 12 days per calendar year plus additional days for each year of service after the first year of employment)
  • Diverse Culture and Inclusive Environment
  • A relaxed, business casual dress code that includes jeans and sneakers

**Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.

 

Our Compensation

The base pay for this position is $21.00/hr in California.

The compensation listed represents only the base pay for this position, which is just one of the many elements of the Community Choice Financial ® Family of Brands Total Compensation package. 

 

About Us

 

California Check Cashing Stores® provide quick and easy check cashing services for our customers including short term money services such as Money Orders, Tax Prep Help, Western Union®, Bill Pay Services and Green Dot® Visa® Debit Cards throughout our many retail locations across the state.

 

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate.  Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.

Important: The Community Choice Financial® Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domains @ccfi.com, @titlemax.com, or @titlemax.biz. In-store positions are in-person only.

 

The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal-opportunity employer.

  • Assistant Store Manager

    3 weeks ago

    Placerville, United States Community Choice Financial Family of Brands Full time

    Overview: As Assistant Store Manager, you will serve as a trusted advisor to our customers looking for quick and reliable financial solutions. Our Assistant Store Managers develop their leadership skills in real-time by assisting the Store Manager with account management, customer outreach, and risk management. You will take part in overseeing, training, and...

  • Assistant Store Manager

    3 weeks ago

    Placerville, United States Community Choice Financial Family of Brands Full time

    Overview: As Assistant Store Manager, you will serve as a trusted advisor to our customers looking for quick and reliable financial solutions. Our Assistant Store Managers develop their leadership skills in real-time by assisting the Store Manager with account management, customer outreach, and risk management. You will take part in overseeing, training, and...

  • Assistant Store Manager

    3 weeks ago

    Placerville, United States Community Choice Financial Family of Brands Full time

    Overview: As Assistant Store Manager, you will serve as a trusted advisor to our customers looking for quick and reliable financial solutions. Our Assistant Store Managers develop their leadership skills in real-time by assisting the Store Manager with account management, customer outreach, and risk management. You will take part in overseeing, training, and...

  • Assistant Store Manager

    3 weeks ago

    Placerville, United States Community Choice Financial Family of Brands Full time

    Overview: As Assistant Store Manager, you will serve as a trusted advisor to our customers looking for quick and reliable financial solutions. Our Assistant Store Managers develop their leadership skills in real-time by assisting the Store Manager with account management, customer outreach, and risk management. You will take part in overseeing, training, and...

  • Assistant Store Manager

    3 weeks ago

    Placerville, United States Community Choice Financial Family of Brands Full time

    Overview: As Assistant Store Manager, you will serve as a trusted advisor to our customers looking for quick and reliable financial solutions. Our Assistant Store Managers develop their leadership skills in real-time by assisting the Store Manager with account management, customer outreach, and risk management. You will take part in overseeing, training, and...

  • Assistant Store Manager

    3 weeks ago

    Placerville, United States Community Choice Financial Family of Brands Full time

    Overview: As Assistant Store Manager, you will serve as a trusted advisor to our customers looking for quick and reliable financial solutions. Our Assistant Store Managers develop their leadership skills in real-time by assisting the Store Manager with account management, customer outreach, and risk management. You will take part in overseeing, training, and...

  • Store Manager

    4 weeks ago

    Placerville, California, United States Michaels Stores Full time

    Job Description SummaryAs a Store Manager at Michaels Stores, you will be responsible for leading and managing all aspects of the store, including adherence to Standard Operating Procedures (SOP's) and Company programs to ensure compliance to applicable laws and requirements. You will ensure execution of Company policies and standards, hold team accountable...

  • Assistant Store Manager

    2 weeks ago

    Placerville, CA, United States Community Choice Financial Family of Brands Full time

    Overview: As Assistant Store Manager, you will serve as a trusted advisor to our customers looking for quick and reliable financial solutions. Our Assistant Store Managers develop their leadership skills in real-time by assisting the Store Manager with account management, customer outreach, and risk management. You will take part in overseeing, training,...

  • Store Manager

    3 weeks ago

    Placerville, United States Michaels Stores Full time

    Job Description SummaryStore Managers are expected to spend the vast majority of their time on managerial work. This includes leading and managing a team; holding the team accountable to deliver a great customer experience while achieving the desired results; ensuring the store and team is ready to deliver the Customer Brand Promises; and planning and...

  • Assistant Store Manager

    3 weeks ago

    Placerville, CA, United States Community Choice Financial Family of Brands Full time

    Overview: As Assistant Store Manager, you will serve as a trusted advisor to our customers looking for quick and reliable financial solutions. Our Assistant Store Managers develop their leadership skills in real-time by assisting the Store Manager with account management, customer outreach, and risk management. You will take part in overseeing, training, and...

  • Assistant Store Leader

    2 weeks ago

    Placerville, CA, United States Community Choice Financial Family of Brands Full time

    Overview: As Assistant Store Manager, you will serve as a trusted advisor to our customers looking for quick and reliable financial solutions. Our Assistant Store Managers develop their leadership skills in real-time by assisting the Store Manager with account management, customer outreach, and risk management. You will take part in overseeing, training,...

  • Assistant Store Manager

    3 weeks ago

    Placerville, CA, United States Community Choice Financial Family of Brands Full time

    Overview: As Assistant Store Manager, you will serve as a trusted advisor to our customers looking for quick and reliable financial solutions. Our Assistant Store Managers develop their leadership skills in real-time by assisting the Store Manager with account management, customer outreach, and risk management. You will take part in overseeing, training, and...

  • Store Associate

    2 months ago

    Placerville, United States The Sherwin-Williams Company Full time

    This position is essential to the success of our retail stores. Store associates work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates are also expected to promptly resolve any customer concerns and ensure maximum client...

  • Store Associate

    2 weeks ago

    Placerville, California, United States Sherwin-Williams Full time

    About the RoleWe are seeking a highly motivated and customer-focused Store Associate to join our team at Sherwin-Williams. As a Store Associate, you will play a critical role in providing exceptional customer service, driving sales growth, and maintaining a high level of store appearance.Key ResponsibilitiesProvide outstanding customer service, ensuring...

  • General Manager

    1 month ago

    Placerville, California, United States Community Choice Financial Family of Brands Full time

    Job SummaryWe are seeking a highly motivated and results-driven General Manager to join our team at Community Choice Financial Family of Brands. As a General Manager, you will be responsible for overseeing the success of your store and team by setting high performance and customer service standards. You will provide ongoing coaching and training to your team...

  • Grocery Store Clerk

    5 days ago

    Placerville, Idaho, United States Save Mart Supermarkets Full time

    Job SummaryThe Multi-Purpose Clerk - Night Crew is a versatile role that involves a variety of responsibilities, including stocking grocery store shelves, pricing new items, and offloading shipments. This position requires cross-training and internal certification for various clerk positions, ensuring a high level of adaptability and flexibility.Key...

  • Customer Service Representative

    5 days ago

    Placerville, California, United States Redhawk Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Redhawk. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience for our customers, and supporting the overall success of our store.Key...

  • Shift Supervisor Trainee

    3 weeks ago

    Placerville, California, United States CVS Health Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Shift Supervisor Trainee to join our team at CVS Health. As a Shift Supervisor Trainee, you will have the opportunity to develop your leadership skills and gain hands-on experience in a fast-paced retail environment.Key ResponsibilitiesAssist store management in overseeing daily store...

  • Retail Sales Associate

    3 weeks ago

    Placerville, California, United States The Sherwin-Williams Company Full time

    Job Title: Store AssociateThis is a part-time position at Store #8093, located at 693 Main St, Placerville, CA 95667.Job Summary:We are seeking a highly motivated and customer-focused Store Associate to join our team. As a Store Associate, you will be responsible for providing exceptional customer service, processing sales transactions, and maintaining a...

  • Nursing Assistant in Training

    1 week ago

    Placerville, United States PACS Inc Full time

    Become familiar with the facility's administrative structure as introduced in the pre training orientation session. Use the wristband or photo card file to identify residents before administering treatments, serving meals, etc., as necessary. Report all accidents and incidents you observe on the shift that they occur. Use only authorized abbreviations...