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Senior Design Lead-Design Research

4 months ago

Saint Louis, United States Edward Jones Full time
Job DescriptionWant a meaningful career where you can make a difference? Edward Jones sounds perfect for you.

Collaboration. Autonomy. Opportunity. Words our headquarters associates use when talking about working at Edward Jones. Words that describe what it's like being part of a firm where everyone is aligned toward a singular focus: serving the client. And everyone is working to make the firm better together - as they grow as individuals. If these words resonate with you, we should talk.

Job Overview

Position Schedule: Full-Time

The Design Strategy and Delivery team is seeking a Senior Design Lead and design research practitioner to lead cross-functional teams in the discovery, design, development, and delivery of amazing solutions for complex problems in strategic planning, process improvement, product design, and service delivery. You will become a core part of the Design team and work with talented teammates to define all aspects of end-to-end experiences and design.
Our ideal candidate is full of business design ideas, creative thinking, and strategic thinking who can conceptualize and implement quickly, independently or collaboratively. Believes in working through the problem through investigation and iteration.
They can demonstrate strong design and user experience sensibilities with an uncanny level of curiosity; keep up with the evolving landscape of available tools, technologies and resources as well as maintaining a positive energetic approach to the practice of design to solve complex problems with simple, engaging, and elegant solutions.
What you'll do...
  • Autonomously lead multidisciplinary teams of senior leaders through strategic transformational frameworks and iterative delivery of designed experiences in pursuit of discovery and innovation in highly complex cross-divisional and enterprise level efforts.
  • Support work teams to achieve clear problem statement definition, define big ideas and capabilities, and pressure-test ideas through design research, test and learn methodologies, and value evaluation for return on investment.
  • Effectively communicate in verbal and written venues to senior level leaders to present strategic opportunities, align to firm strategy/goals/objectives, define business cases, and develop strategic roadmaps that clearly articulate the journey toward an ideal client experience.
  • Quickly build trusting relationships. Provide leader-level coaching, performance feedback and guidance to squad members (including senior leaders) and multi-disciplinary peers in formal and informal relationships.
  • Lead alignment between design, business, and delivery workstreams to integrate business analytics, business capabilities, user and market research into the solutioning process to ensure outcomes delivered appropriately balance user value, business value, and feasibility.

The senior design lead will:
    • Evaluate a range of potential capabilities including change management, design thinking, process design, process improvement, and project/program management to achieve the project's desired outcome.
    • Gather and evaluate necessary perspective to independently make decisions without input from higher levels.
    • Investigate and resolve escalations with varying and high degrees of complexity and impact.
    • Identify and mitigate risks associated with designed experiences delivering on user needs and business outcomes.
  • Lead the development and/or improvement of experiences that have firm-wide benefits, changing the fundamental way the firm creates, captures, and/or delivers value for a particular client or colleague segment or strategy.
  • Identify major detailed project tasks, resources, and coordinate the efforts of internal and external parties necessary to see successful project completion including external consulting firms or partnerships.

Comprehensive Research & Impactful Insight Generation:
  • Develop a deep understanding of the business needs and identify opportunities for impactful support through user research and testing methodologies.
  • High degree of proficiency in developing innovative and creative research approaches to uncover user needs and insights that help business areas within the firm solve novel and complex problems for the enterprise.
  • Expertly articulate the value of user research, demonstrating its potential to significantly affect business outcomes. Collaborate closely with others to integrate user insights into business strategies.

Insights Synthesis:

  • Ability to integrate insights from various disciplines (e.g., psychology, anthropology, economics) to create a more holistic understanding of user behaviors and market trends, and strengthen decision making by grounding recommendations in research findings.

Storytelling & Communication:
  • Employ creative storytelling abilities to communicate research findings in a manner that provokes thought and emotion, making complex insights accessible and engaging through writing, visuals, verbal communication, stories, videos, experiences, and exhibits.


At Edward Jones, we value and respect our associates and their contributions, and we recognize individual efforts through a rewards program that promotes a long-term career, financial security and well-being. Visit our career site to learn more about our total compensation approach, which in addition to base salary, typically includes benefits, bonuses and profit sharing. The salary range for this role is based on national data and actual pay is based on skills, experience, education, and other relevant factors for a potential new associate:

Hiring Minimum: $113810
Hiring Maximum: $193785

Skills/Requirements

What you'll need..
  • Bachelor's degree required in a field of Design, Science, or Engineering or equivalent discipline
    • e.g. Human Computer Interaction, Human Factors, Instructional Design, Computer Science, Digital or Interactive Media, Communications, Behavioral Science, Psychology, Anthropology
  • 8+ years of progressive design experience
  • Direct or indirect people leadership experience leading multi-disciplinary design teams to advanced levels of collaboration preferred.
  • Advanced skills in designing prototypes of appropriate fidelity for learning and delivery.
  • Expertise in design tools such as design methodologies, and systems thinking, as well as emerging trends and technology.
  • Some travel required

What will set you apart...
  • Master's or advanced degree
  • Experience in Devops Methodologies (Agile, Waterfall, etc.)
  • Financial services experience


Awards & Accolades

At Edward Jones, we are building a place where everyone feels like they belong. We're proud of our associates' contributions to the firm and the recognitions we have received.

Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones

Check out our Canadian awards and accolades: Insights & Information Blog Postings about Edward Jones

About Us

Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 8 million clients and 19,000 financial advisors across the U.S. and Canada, we're proud to be privately-owned, placing the focus on our clients rather than shareholder returns.

Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging.

People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career.

View our Purpose, Inclusion and Citizenship Report.

1Fortune 500, published June 2023, data as of December 2022. Compensation provided for using, not obtaining, the rating.

Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.

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