Care Coordinator

4 weeks ago

Oak Creek, United States ADVENT Full time
Envision a place where you thrive. Envision an organization that believes in you as much as you believe in them. A place where your work has meaning. At ADVENT, you can have just that.

ADVENT embraces those who seek more and demand excellence from themselves and their employer. We invite you to be challenged, to challenge, and to embark on a journey where passion meets purpose. We’re not what you typically find in healthcare. We’re proud to be a team that does things differently, with a focus on finding solutions for our patients. We know we’re not for everyone and don’t claim to be perfect but our commitment to improvement is unwavering. We have the tenacity, creativity, and drive to find a better way – together - and always keep our patients at the forefront.

Are you ready to rediscover your professional purpose? Take the leap and join us on your journey towards success.

How you will make an impact as a Care Coordinator:

Act as direct contact for patients through their recommended procedures
Apply sales aptitude to overcome barriers or hesitations, to move patients forward in their Journey
Manage cancellation and no-shows, giving personalized attempts for reschedule
Prep all Sinus CT Scan Patient appointments with financial quotes and insurance benefit information for easy scheduling and forward progress of Patient Journey for procedure.
Facilitate patient communication for their procedures, including insurance benefits/deposits, authorization status, out-of-pocket costs, finance options, and pre- and post-operative instructions.
Comfortable and confident in the art of influencing to assist patient to move forward
Comfort with quoting and asking patients to proceed with procedures and treatments
Troubleshoot problems, brainstorm solutions, make critical decisions that directly impact ADVENT’s patient care plan and impact business growth
Collaborate across departments including clinical and reimbursement to ensure overall success with a high focus on our complete Patient Journey
Plan and adapt with business growth and strategy, cross-training where necessary to accommodate different situations and locations. This may include virtual and/or traveling support in other market clinics or markets. Potential need to periodically work in clinics outside home market.
Provide a raving fan experience to every prospect and patient, every day.

What we're looking for in a Care Coordinator:

Best in Class Customer Engagement experience in a sale driven environment.
Experience with treatment outcomes and sales model
Sales aptitude and orientation to overcome barriers or hesitations.
Master influencer with unstoppable mindset and is exceptionally driven.
Ability to manage cost conversations with patients.
Experience with insurance and out-of-pocket patient responsibility preferred.
High comfort level with medical terminology and comfortable with collaboration with MDs.
Excellent skills in ability to prioritize multiple tasks with attention-to-detail and accuracy in work.
Strong professional presence and business acumen, excellent organizational and interpersonal communication skills, and organizational agility.
Excellent time management skills, including ability to work autonomously and with minimal direction, anticipating needs and planning accordingly, taking initiative to organize and prioritize responsibilities and tasks to meet deadlines.
Excellent skills in typical office applications, such as Outlook, Word, PowerPoint and Excel.
Ability to roll up your sleeves with a can-do attitude and the willingness to do whatever it takes to help the business succeed, even if it’s outside of your job description

Why you should choose ADVENT:

Culture that embraces excellence and ethics, we are solutions minded, and encourage you to ask questions
16+ days of PTO with holidays paid off
Medical, dental, and vision insurance with generous employer paid HRA account
401k Contribution
Rewarding work with standard business hours (no late nights or long weekends)

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