Teller - Brodie (Bilingual in Spanish)

2 weeks ago

Austin, United States UFCU Full time
About the Job

As a Full Time Teller, you will serve as a primary point of contact for processing Member transactions and requests. Eager to build strong, long-term meaningful relationships, our Tellers have a passion for exceptional Member service. Tellers strive to provide an exceptional Member experience by effectively communicating with Members to understand Member needs, providing assistance to Members, identifying product and service needs, answering Member questions, identifying solutions, and resolving Member requests and issues.

About UFCU

As Austin’s largest locally-owned financial institution, University Federal Credit Union is a financial institution owned by, dedicated to, and always working for our Members. Our mission at UFCU is simple: To advance opportunities for quality education, employment, and housing. We’re proud to focus on people — not profits. We deliver fair and honest products and outstanding service, and we work collaboratively within our organization as well as our community to help Members achieve their personal and financial goals.

Consistently receiving awards as the Top Credit Union and Top Mortgage Company, Healthiest Employer, Gallup’s Exceptional Workplaces, and Best Places for Working Parents, UFCU is proud of its people-first culture. We value our employees as much as our Members. We offer an environment where people care about each other – like family. If you want to love what you do, make an impact in your community, and have the power to help people change their lives – then we’re glad you’re here.

Essential Functions of the Job

Member Experience

Greet members
Maintain branch appearance
Explain basic products and services
Identify product needs
Answer member questions
Resolve member issues

Account Maintenance

Conduct system navigation on various computer systems
Process address, phone number, and email changes
Process check re-orders
Establish direct deposit
Assist with online and mobile banking

Compliance

Performs other duties as assigned.
Adhere to all company policies, procedures and business ethics codes.
Complete required regulatory training as assigned.
Maintain strict adherence and compliance to all laws, rules, regulations and internal controls specific to your role, including but not limited to Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, OFAC and Fair Lending regulation.

Conduct Transactions

Process transactions, mail deposits, night drop, and cash advances
Grant access to safe deposit box
Scan transit and on-us checks
Validate accuracy and process member checks
Place and communicate check holds
Print documents, including statements, temporary checks, and direct deposit forms

Knowledge, Skills and Abilities

Ability to effectively build relationships, establish rapport, and diplomatically communicate information
Effective active listening skills
Strong verbal, interpersonal, and written communication skills
Ability to be adaptable and work in a fast-paced environment
Ability to demonstrate good judgement and effective problem solving skills to help identify and resolve Member issues
Strong attention to detail
Strong organizational and time management skills
Ability to demonstrate excellent teamwork skills by treating others with respect, courtesy, and displaying a “what can I do to help?” attitude
Proficient in Microsoft Office
Ability to successfully pass pre-employment background screening, including FBI fingerprint, credit, education, and employment verification

Required Qualifications

High School Diploma or GED
Minimum of six (6) months of Teller or cash handling experience
Minimum of six (6) months of customer service experience
Bachelor’s Degree in Business or Finance-related field may substitute for experience requirements
Minimum of six (6) months working in a team environment

Preferred Qualifications

English/Spanish bilingual
Bachelor’s Degree
Credit Union experience
General knowledge of applicable financial industry regulations
Military experience

Hours

Monday through Friday from 9am to 6pm and Saturday from 9am to 2pm.

About This Career Opportunity

We’re always looking for great talent. If you’re looking for a career with a socially conscious, service-oriented organization and want to have fun while you’re at it, join our UFCU team

#INDUFCU

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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