Call Center Representative
2 weeks ago
Are you prepared to become a valuable member of a vibrant team dedicated to providing outstanding customer service?
GT Acquisitions, a prominent call centre with operations spanning across the US and UK, is actively recruiting individuals to join our team.
*Duties*:
- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Maintain customer records by updating account information and documenting interactions
- Conduct data entry tasks to ensure accurate and up-to-date information
- Collaborate with other team members to troubleshoot problems and find solutions
- Follow call center scripts and guidelines to ensure consistent service quality
- Handle customer complaints or escalations with empathy and professionalism
*Skills*:
- Excellent phone etiquette and communication skills in English
- Strong customer service orientation with the ability to remain calm under pressure
- Proficiency in data entry and navigating computer systems
- Knowledge of medical terminology and medical office procedures is a plus
- Ability to analyze customer needs and provide appropriate solutions
_If you are customer-focused, details-oriented, and thrive in a fast-paced environment, we invite you to apply. _
_Please submit your resume to admin3@globaltalentconnects.com_
Job Type: Full-time
Pay: From $70,000.00 per year
Benefits:
* 401(k)
* Paid time off
* Parental leave
* Retirement plan
Schedule:
* 8 hour shift
Ability to Commute:
* Pleasanton, CA (Required)
Ability to Relocate:
* Pleasanton, CA: Relocate before starting work (Required)
Work Location: In person
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