Desktop Support Technician

1 month ago

Cooperstown, United States SoftHQ Full time
Technical Skills

• Excellent skills in user IT infrastructure – Desktops, Laptops, Printers, Handhelds, Smartphone etc

• Strong technical skills in Microsoft Windows desktop operating systems and business productivity applications i.e. Office

• Administration experience of MS Active Directory users & groups, policies and management concepts

• Effective communication by Engineer in English and local languages is mandatory

Soft Skills

• Excellent communication and conversation skills (Verbal and Written - English and local language) Additional language skills (English and local language)

• Ability to interact with customers so as to ensure that the service is polite, efficient and responsive

• Strong customer service skills

• Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels

• A self-starter with ability to work on their own initiative

• To work through issues analytically to a successful conclusion

• Must be detail oriented and self-motivating

• Experience of managing and leading a geographically and culturally diverse team

Desired Experience

• At least 2 - 3 years of experience in the field or in a related area required

• Prior experience on Desktops, Workstations, Notebooks and Printers

• Collaboration experience including remote control of PCs and video conferencing knowledge

• Deliverables to include ensuring the proper levels of run and maintain support and hands-on assistance for IT infrastructure projects /upgrades (workstations)

• Strong Microsoft Office skills (Outlook, Word, and Excel)

• Thorough understanding of Outlook's calendaring tool

• Understanding of Exchange functional accounts and how they are used within Microsoft technologies

• Background security check required

Job Type: Contract

Pay: $23.00 per hour

Schedule:
* 8 hour shift

Work Location: In person

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