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Desktop Support Technician
5 months ago
• Excellent skills in user IT infrastructure – Desktops, Laptops, Printers, Handhelds, Smartphone etc
• Strong technical skills in Microsoft Windows desktop operating systems and business productivity applications i.e. Office
• Administration experience of MS Active Directory users & groups, policies and management concepts
• Effective communication by Engineer in English and local languages is mandatory
Soft Skills
• Excellent communication and conversation skills (Verbal and Written - English and local language) Additional language skills (English and local language)
• Ability to interact with customers so as to ensure that the service is polite, efficient and responsive
• Strong customer service skills
• Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels
• A self-starter with ability to work on their own initiative
• To work through issues analytically to a successful conclusion
• Must be detail oriented and self-motivating
• Experience of managing and leading a geographically and culturally diverse team
Desired Experience
• At least 2 - 3 years of experience in the field or in a related area required
• Prior experience on Desktops, Workstations, Notebooks and Printers
• Collaboration experience including remote control of PCs and video conferencing knowledge
• Deliverables to include ensuring the proper levels of run and maintain support and hands-on assistance for IT infrastructure projects /upgrades (workstations)
• Strong Microsoft Office skills (Outlook, Word, and Excel)
• Thorough understanding of Outlook's calendaring tool
• Understanding of Exchange functional accounts and how they are used within Microsoft technologies
• Background security check required
Job Type: Contract
Pay: $23.00 per hour
Schedule:
* 8 hour shift
Work Location: In person