Desktop Engineer

3 weeks ago

Cooperstown, United States Noblesoft Technologies Full time

Role: Deskside Support

Location: Cooperstown, NY (Onsite)

Rate: $23/Hour on W2 / $25 on C2C


Main Responsibilities include:


• Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding /desktop support, printers, PDAs, BlackBerrys, and LAN cable drops

• Hands on role where expected to provide 1st line IT support services to the business community ensuring that all requirements are met within agreed service targets

• To provide infrastructure administration functions

• Providing on-site cover from 8:00 – 1700 hours Mon- Fri as part of a shift arrangement

• Being prepared to work out of hours when required and to provide out of hours on-call support cover as required

• Troubleshooting and resolving software issues; reimaging computers/hard drives Backing up and restoring settings and associated systems administration activities

• Taking ownership of issues through to resolution on all appropriate requests.

• Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information.

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