SAP SCM Specialist

*Title: SAP SCM Specialist*

Location: Waukegan, IL

Duration: 11 months

*A detailed description of the position will be shared once we get your application*

*There are possibilities for working hybrid but this will be on discussion with the candidate*

*Description:*
* This is a non-exempt role.
* The IT Sr. Technical Specialist is responsible for aligning technology solutions with business strategies, working principally with senior management.
* Acts as the principal designer for major systems and their subsystems utilizing a thorough understanding of available technology, tools, and existing designs.

*Duties:*
* Partner with the functional groups within the IT organization to communicate and clarify business needs, contribute to the development of long-range system plans and ensure products and services are aligned with business needs.
* Provides strategic consultancy support to customers in defining or designing business processes and researching and identifying enabling technologies based on customer requirements.
* Actively seek ways to apply technology to business processes, researching and providing information on technical trends and competitors' practices relevant to the assigned client business.
* Assess near-term needs utilizing structured interview processes to establish business priorities, consult with technical subject matter experts and develop alternative technical solutions; advise on options, risks, costs versus benefits, and impact on other business processes and system priorities.
* Ally with other IT functional areas to remain apprised of project status, and inform customer management of progress; conversely, keep the IT group's technology and service managers aware of user issues and potential potholes or resolve conflicts. Develop, motivate, and provide direction to the technical team in a way that facilitates the creation of a team environment and enables the team to fulfill the department's operation objectives.
* In specialized systems (i.e..... SAP) effectively set options to change the way the program works (configuration responsibilities).
* Responsible for compliance with applicable Corporate and Divisional Policies and procedures.

*Required:*
* Bachelor's Degree/10-13 years of experience
* Degree in IT and/or complimentary business degree
* The manager can consider an Associate if the candidate has experience

*Experience:*
* The Sr. IT Specialist will have a client area across multiple countries, multiple divisions, and multiple domains.
* This position will lead the offshore and onsite teams from service partners.
* The BSS Run Sr. IT Specialist manages the team and related delivery activities for Global, Divisional, and local systems.
* Leads the partnership of the Run function with BRMs and Regional IT contacts.
* Provide oversight of business requirements. Leverages key strengths from all teams, client and Provider alike.
* Strong experience in SAP ERP environment, in the areas of SAP-SCM (Production Planning, Production
* Execution and Quality Management), SAP-PTP (Direct & Indirect Procurement and Accounts Payables), SAP-APO, and SAP-Ariba.
* Experience in SAP SRM is a plus.
* Ability to effectively communicate with Business users and work with offshore teams.
* This role leads all support-related activities.
* This includes the following: Accountable for end-to-end support.
* Reports regularly on performance.
* Monitors service-level infractions.
* Develop new Service Level Agreements (SLAs) and metrics, as needed.
* Works across stakeholders to gain agreement on new SLAs and/or metrics.
* These actions ensure that service levels are maintained and continually improved and that any problems with the day-to-day delivery of services are minimized.
* Harmonizes and motivates team members.

*Duties:*
* Provides oversight and management of the following core job responsibilities as follows:
* Escalates if the provider is unable to meet demand.
* Plans, executes, and evaluates work to time, cost, and quality targets.
* Assesses and evaluates risk.
* Communicates effectively, both formally and informally.
* Demonstrates leadership.
* Facilitates collaboration between stakeholders who have diverse objectives.
* Understand the relevance of your area of responsibility/specialism to the employing organization.
* Takes client requirements into account when evaluating proposals.
* Manages communication and negotiation with suppliers to obtain required solution design and sizing (hours effort).
* Takes account of relevant legislation, compliance requirements, and industry regulations.
* Stays current with industry advancements and the direction of domains supported.
* Thinks strategically, leveraging knowledge of domain needs across clients.
* Is accountable for effective systems operations.
* Conduct regular service reviews.
* Manages and audits service provider performance and productivity relative to SLAs.
* Ensures compliance with client policies, procedures, and quality requirements.
* Interfaces directly with the
* business including understanding concerns, defining requirements, engaging the business for testing as needed, and communicating incident status in business terms from information provided by the support teams.
* Acts as a point of contact where input is needed to support audits or CAPAs.
* Works with global team to identify continuity/disaster recovery requirements that are in place and assists in executing disaster recovery tests as needed.
* Reports results of business continuity testing to the business.
* Manages business and support team, using good communication and teamwork to ensure collaboration among all IT teams for the good of the business.
* Manages IT process compliance with corporate, divisional, and local policies and procedures.
* Enforces audit compliance policies and standards.
* Required: Degree in IT and/or complimentary business degree.
* Work Experience – At least 10-13 years of experience in IT, preferably in the healthcare industry.
* Prior management experience.
* Problem determination (experience in root cause analysis) and problem resolution skills.
* Strong collaboration and partnering skills.
* Strong verbal and written communication skills with the ability to articulate complex ideas in easy-to-understand business terms to senior leaders.
* Knowledge of business environment, service requirements, and culture.
* Process skills; an understanding of process costs, ability to work with the Service Provider to ensure effective operations and agreed-upon service levels.
* Ability to accomplish results through others, particularly by establishing relationships.
* Ability to be firm but fair about operational deliverables

*Skills*
* Good communication to a higher level, working independently, leadership, problem determination, problem resolutions, strong collaboration and partnering, the ability to articulate complex ideas in easy-to-understand business terms to senior leaders and understanding of process costs, ability to work with the service provider to ensure effective operations

*Teams interview*
* Depending on the initial interview can request additional

Job Type: Contract

Pay: $79.00 - $84.50 per hour

Benefits:
* Dental insurance
* Health insurance
* Life insurance
* Referral program
Schedule:
* Monday to Friday

Application Question(s):
* How many years of experience do you have working as an IT professional?
* Do you have experience in SAP ERP and SAP SCM?
* Can you commute to Waukegan, IL?

Work Location: In person

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